Residents of the house have the right to protect their rights in case of dishonest performance by the management company of the obligations established by law and contract or if it exceeds its powers. The reasons for dissatisfaction among apartment building residents most often are the following actions of the management company:
How to make the management company work and fulfill its responsibilities?
When the residents of a house are not satisfied with something, they begin to think about who should ensure their comfortable living. Unfortunately, until this moment, many do not think about who manages their home and with whom contracts for its maintenance have been concluded.
First of all, the owner needs to study, which should be in the hands of every owner of residential premises in an apartment building. If you do not have such an agreement, this is wrong.
Come to your management company in person and demand that they give you a document. Don’t wait for managers to bring you contracts; they are least of all interested in you having this document.
After receiving the document, please read it carefully. It must specify.
The management company is obliged to provide residents with utility services of adequate quality and in full, to carry out repairs and maintain common property, and to eliminate problems in the event of any occurrence of engineering and technical equipment.
The minimum list of services provided is regulated by law and agreed with the owners. The approval procedure must be carried out annually.
In addition, the list of services must be listed in the contract. Failure of the management company to comply with the terms of the contract is the basis for filing claims.
The fight against the management company’s failure to properly fulfill its duties consists of 2 main stages, which we will consider further.
Filing a complaint with the Criminal Code
First, you need to send a complaint to the management company itself. A document addressed to the head of the management company is drawn up on behalf of a group of owners or on behalf of one person in 3 copies. The statement describes in detail the nature of the complaint and the demand.
The document is submitted directly to the Criminal Code or sent by registered mail with notification. On your copy, request the date of registration of the document and the signature of the person who accepted it.
Reference! The response to your application must follow no later than 30 days after its acceptance.
If after this period the problem is not resolved, or the management company does not respond to your complaints, take the next step.
Appeal to higher authorities
After communicating about the claim directly with the management company, you can complain about her inaction to the Housing Inspectorate or the prosecutor's office. In this appeal, you must describe the situation with the management company and demand an assessment of the legality of its actions.
From the video you will learn what to do if the activities of the management company do not suit you and how you can make the management company work normally:
How to deal with criminal codes and where to find justice for them?
As practice shows, there are many similar problem situations that arise when homeowners and management companies communicate. Let's describe the most common of them.
Inflated tariffs for utilities
Violations in this case may be associated with overestimation or failure to comply with certain mandatory conditions. That is, residents are charged unreasonably high fees, and often they pay for services that are not performed by managers at all.
Many residents are faced with the problem of non-working elevators, garbage chutes, unlit or dirty entrances, broken glass or non-functioning radiators in stairwells. Wherein, For services that are not actually provided, the management company continues to charge considerable amounts.
There are also frequent cases when the management company makes adjustments to tariffs for payment of heat, electricity, water supply and sewerage. Inflates the figures for the services consumed. The difference naturally ends up in the company’s accounts.
Note! All the described cases are administrative violations, and you can report these facts to the relevant authorities.
In advance, independently or with the help of specialists, study the pricing standards, check the accuracy of payment calculations, inspect the metering devices in the house, assess their condition and correct installation, take measurements of water pressure and hot water supply temperature. If service rates do not comply with the law, act.
You should start by filing a collective or individual complaint directly to the management of the management company. After submitting the application, get the signature of the person who accepted it on your copy and wait for a response within the next two weeks.
It is possible that utility companies may ignore your request altogether. In this case, and also if you receive an answer, but are not satisfied with the result, contact the Housing Inspectorate, Rospotrebnadzor or the Prosecutor's Office. In the application, describe the problem and the process of your appeal to the Criminal Code.
Inaction of the management company
Major repairs of the building, troubleshooting the technical equipment of the house - all this is the responsibility of the management company servicing the house. However, management often refers to the lack of funds to eliminate these problems.
If such situations arise, start by asking for a list of work done recently and the amounts that were spent. Assess the ratio of actual work done to fictitious work.
If you identify unreasonably spent amounts, demand that the management company eliminate the violations and carry out the work that was reported on paper.
Often, residents of a home see that the home’s equipment is in disrepair. In these cases, you should also contact the management company with a request to eliminate the problems. Please attach photographs of equipment or parts of the building that are in disrepair or require repairs to your application.
The application should require a technical examination of the condition and prompt elimination of problems. If the company continues to ignore your demands, contact higher authorities.
Reference! Practice shows that the most effective way in this case is to file a complaint with several authorities at once.
Please attach to your appeals the complaint you filed with the Criminal Code and documents confirming the facts of unreasonable waste of funds.
The most extreme case is filing a lawsuit. For this request, it is better to use the services of professional lawyers. Sometimes the prosecutor's office goes to court if violations are discovered. Just keep in mind that the prosecutor can initiate an appeal to the judicial authorities only on collective complaints. Individual claims are filed by citizens in person.
Emergency situation
Eliminating breakdowns of technical equipment inside a separate apartment is the responsibility of the homeowner himself. If it occurs, he can turn to the Criminal Code for help, and it will take care of the elimination. But for an appropriate fee.
But in the event of problems with common house equipment, the owner informs the relevant services, whose responsibilities include the timely elimination of accidents. The management company must react and go to the site no later than 30 minutes after receiving the information.
But the consequences of a breakdown of common building equipment in a separate apartment must be eliminated by managers absolutely free of charge and in the shortest possible time. It is in these cases that most often residents are faced with refusal or delay in elimination actions on the part of managers.
Most often, apartments are flooded due to the fault of utility workers who did not correct equipment malfunctions in a timely manner. If your apartment is flooded due to a burst of common pipes or a roof leak, call specialists and document the damage caused to your property.
Draw up and submit it to the Criminal Code along with the application containing a claim for damages.
If the management company refuses to compensate for losses or does not do so within 30 days, file a claim in court. In the claim, indicate the amount of damage, attach an expert opinion and the application that you submitted to the Criminal Code.
Important! When filing a claim in court, use the services of a lawyer. If a decision is made in your favor, the management company will be obliged to reimburse your costs for its services.
Concluding lease agreements without the knowledge of tenants
Management companies, without the knowledge of residents, can enter into agreements with outsiders for the rental of common property.
From the point of view of the law, these actions are a violation, since only the HOA, that is, directly the owners of residential premises, can conclude such agreements and receive profit from transactions.
If you notice that strangers or organizations have appeared in the common area (basements, attics, technical rooms), and that foreign objects (advertising boards, antennas) have been installed on the facade or roof, it means that your management company has decided to make money on your property without your participation.
In this case, immediately contact Rospotrebnadzor or the prosecutor's office. Describe the situation and demand an investigation into this fact, since only the owners can make decisions and enter into lease agreements for common property.
The actions of the Criminal Code in this case are a direct violation of Article 290 of the Civil Code. The management company can enter into agreements with the consent of the residents and together with them and spend the funds received for the needs of the apartment building.
Article 290 of the Civil Code of the Russian Federation. Common property of apartment owners in an apartment building
- The owners of apartments in an apartment building own, by right of common shared ownership, the common premises of the house, the supporting structures of the house, mechanical, electrical, sanitary and other equipment outside or inside the apartment that serves more than one apartment.
- The owner of an apartment does not have the right to alienate his share in the right of ownership of the common property of a residential building, as well as to perform other actions entailing the transfer of this share separately from the right of ownership of the apartment.
Fraud in the work of the management company
Along with the problems of providing utilities and paying for them, some companies earn incredible sums using fraudulent schemes.
Fraud by the management company can be carried out in the following ways:
Thus, the management company is an organization that should work to ensure the comfort of homeowners. If her actions somehow do not correspond to this purpose, you have the right to demand protection of your interests.
However, these claims are not always justified. This happens mainly due to the fact that the owners do not fully understand the basic content. In this regard, they begin to put forward demands that may not apply to the activities of the management company.
But in most cases, claims have serious grounds. These include:
- Dishonesty in the performance of its direct duties by the management company (poor quality, incomplete scope).
- Refusal to fulfill the clauses stipulated in the concluded agreement.
- Raising tariffs without reason. must necessarily be agreed upon at a general meeting of residents of an apartment building. Without this, any increase is illegal.
- Incorrect information about consumed services. Managers have the opportunity to inflate the figures for electricity consumption and appropriate the difference for themselves.
- Renting out communal square meters to a management company without the consent of the residents of the house.
- When funds are spent inappropriately. Management companies often collect funds, but no one knows where they are spent. And when I try to check the documents, the company refuses.
There are also many other reasons. Therefore, if owners feel that their rights have been violated, they should not remain silent and wait. You should seek help from authorized authorities. We will talk further about how to find a management company.
About fraud schemes
Management organizations often misappropriate residents' funds, which were sent to improve the condition of the residential property. Unfortunately, the activities of many management companies are based not on improving the maintenance of housing, but on deceiving owners and various frauds.
Ways to deceive residents
Let's look at ways of fraud.
How to make a management company work?
How to force the management company to fulfill its requirements? First, you should try to understand the current situation on your own. You can try to improve relations with the management company. Perhaps at this stage it will be possible to find a compromise solution, which will lead to a positive result.
At this stage, you can write, correctly stating the essence of the problem, and submit it to the office of the managing organization.
The Criminal Code must accept the application, issue a visa and register it. If the office is closed, you can put the letter in the mailbox. In any case, the management company is obliged to provide a response to the appeal no later than 14 calendar days.
Important: if there is no response to your appeal, then this may be regarded as a refusal and unwillingness of the management company to satisfy your requirements. If you receive a positive answer, you need to come to a compromise solution to the problem.
If the answer is negative, then this is grounds for filing a claim with higher authorities. At the same time, you can confidently say that your attempt to solve the problem on your own was a failure, and the management company refused you.
How to deal with housing and communal services management companies?
How to fight and where to find justice for a company if it has been caught embezzling funds? Of course, it is necessary to contact the prosecutor's office. Exactly in a statement intended for the prosecutor's office, it is necessary to set out all the grounds and arguments, and also ask for an inspection. After an inspection and violations are identified, an employee of the prosecutor’s office will represent the interests of the tenant in the judicial authorities.
So, here's your action plan:
- contacting the prosecutor's office with a completed statement;
- request to conduct a prosecutorial review;
- after the inspection, a statement of claim follows to the judicial authorities;
participation in the trial, where the interests of the applicant will be represented by a prosecutor.
In case of non-fulfillment or incomplete fulfillment of its direct duties, the management company must write a complaint to the regional housing inspection authorities. It is within its competence to combat this type of violation. After the inspection, representatives of the housing inspection will write an order to eliminate all errors of the Criminal Code.
If the management organization improperly fulfills its obligations or does not fulfill them in general, which threatens the life and health of the resident, then the owner has every right to seek help from Rospotrebnadzor. Rospotrebnadzor is a body that is authorized to conduct relevant inspections and, if serious violations are identified, issue an order to correct all negative aspects within a certain time frame.
In a situation where clauses are violated, the owner has every right to influence the company. Every person has the right to protect his rights, especially when he contributes money every month. If there is an accident in the house, then eliminating it is the problem of every owner. However, the tenant has the right to seek help from the management organization, respectively, for a certain fee.
If the problems are related to common house equipment, then the resident must inform the management company and wait for the accident to be resolved by its efforts.
The Housing Code of the Russian Federation grants residential property owners the right to independently choose a management organization. Apartment owners have the opportunity to refuse the services of an unscrupulous management company in favor of another organization. On the other hand, the management company may also refuse to manage an apartment building due to disagreements with residents. The procedure for leaving the jurisdiction of the Criminal Code is regulated by Article 162 of the Russian Housing Code; no penalties are imposed for moving from one company to another.
Reasons for terminating the contract
You can refuse the services of a management company based on one of the following reasons:
- dissatisfaction with the way the company manages the apartment building;
- charging excessively high fees for the provision of utility services;
- the decision of the management company not to carry out major repairs of housing, despite raising funds for its implementation;
- the presence of problems with heating, water supply, and the condition of the roof, which the management company keeps silent or refuses to solve;
- employees of the company, which is obliged to conscientiously manage the entrusted housing, demand payment for their services in excess of the established standards;
- slow and poor quality work to maintain real estate in a residential condition.
Procedure for terminating contractual obligations
The termination of an existing contract with a company that is supposed to manage a multi-storey building on the basis of a concluded agreement occurs in accordance with the provisions of Article 162 of the Housing Code of the Russian Federation.
The easiest way to prohibit a management company from managing real estate is to wait for the expiration date of the current contract and, after its expiration, transfer the right to manage housing to another representative of the service industry. In this case, there will definitely be no disputes with the management company and there will be no need to prove its insolvency in the housing and communal services sector.
It is also possible for residents not to use the services of management companies at all and manage their property independently by creating a homeowners’ association. To organize your own management, you will need to organize an initiative group, raise the issue of creating a HOA at a general meeting of residents of an apartment building, and after receiving approval by a majority vote, you should contact the bank to open a personal account.
How to act
To cancel the management company, you must follow the step-by-step instructions:
- inform in writing all owners of privatized apartments about the planned general meeting of residents of the building; the agenda must indicate the place, time, and reason for convening the meeting;
- in the case of non-privatized apartments, an employee of the municipal government must participate in the decision to change the company obliged to manage the house;
- bring up at the general meeting the issue of transferring management of the house to another organization capable of successfully managing the property entrusted to it.
There is a significant likelihood that local authorities will organize an inspection of the operation of the current management company with the further drawing up of reports on the results of the inspection. 
Before choosing any organization, you should carefully weigh the pros and cons, monitor service providers, and read positive and negative reviews about their competence and integrity. Special attention should be paid to negative characteristics, since on the basis of this information one can form an opinion about the weaknesses of the companies from which the organization for real estate management is selected.
It is most convenient to choose from a list of two or three applicants and announce the list at a house-wide meeting of apartment owners for a detailed discussion. The winner is determined by voting, after the owners familiarize themselves with the advantages and disadvantages of each organization.
If homeowners want to independently manage their property, without the participation of a management company, then at a general meeting a decision can be made to organize an HOA, provided that the majority of interested parties vote for such a management method.
The responsibility of the initiative group is to explain the reasons why the management of the house needs to be changed.
Arguments in favor of the need to abandon the current Criminal Code
The initiators of the general meeting need to prepare in advance for questions about why a waiver of the services of the management company is needed. At this stage, it is necessary to work out in detail and clearly formulate the reasons why the residents of the apartment building refuse the management of the management company to maintain contractual obligations and demand that the contract be terminated. You can refuse a management company that services a house based on factual data:
- regular violation of obligations assumed under the contract on the part of the organization providing housing and communal services;
- the organization refuses to do work in good faith to maintain the microdistrict in a livable condition;
- if the management company does not provide reports or distorts information;
- The contract is invalid due to expiration.
An example of the management company creating an unfavorable situation is the obligation to make repairs to a controlled building, which was not completed.
Papers with reports on the work performed and the amount of money spent should be requested from representatives of the management company in the process of preparing for the general meeting of residents in order to create a basis of justification for leaving the jurisdiction of the organization that serves the residential building.
It is best to create a list and justification under the auspices of an experienced lawyer, since his recommendations and advice will help to avoid delays that could delay the process of changing the management of the house.
What documents need to be collected
In order for the current contract to be removed from the list of terminated ones, you should prepare in advance a package of papers that contains:
- invitations sent to owners from the initiative group to hold a general meeting of apartment building residents in a certain place, as well as at a specific time;
- an information letter sent to the management company with notification of the fact of early termination of contractual obligations at the initiative of the tenants, the right to which is confirmed by law;
- letters from residential property owners containing complaints about the management company’s inability to do its job satisfactorily;
- photocopies of complaints about poor quality of services provided, sent to the office of the management company, Rospotrebnadzor, housing inspection;
- a protocol of the general meeting drawn up based on the results of joint debates.
A copy of the last document is sent to the Criminal Code. It is important to receive a note from the managers’ office confirming the acceptance of the submitted papers. To do this, you should make copies of each of the documents sent to the housing office, and when directly transferring the papers to the representative of the management company, require you to register the received package and put a mark of acceptance on the photocopies, which remain with the members of the initiative group. 
Such actions will protect homeowners from claims that tenants’ claims are unfounded and that they are removing the property management facility only on a whim.
Upon receipt of materials notifying the service organization about the change of status for a particular building, the management company is obliged to prepare papers to be transferred to the organization that the apartment owners have vested with authority in the field of housing and communal services.
However, such compliance on the part of managers exists only in theory; in practice, management companies strive with all their might to prevent the contract from being broken. Therefore, there is a possibility that litigation will be required to resolve the conflict.
The management company abandoned the house
There are a number of reasons why the management company refuses to fulfill its obligations to maintain an apartment building in proper condition:
- the service organization has begun bankruptcy proceedings;
- there is no license for the relevant type of activity;
- apartment owners do not fulfill their financial obligations.
The law of the Russian Federation requires that all companies involved in the management of residential real estate undergo a licensing procedure. However, obtaining a license that allows you to take responsibility for the maintenance of housing is a slow process and can take several years. Most management companies do not seek to inform their wards about changes in status related to the lack of a license. That is, they continue to provide housing and communal services regardless of its availability. Such actions on the part of managers are illegal. Therefore, when concluding a contract, special attention should be paid to the issue of license availability.
If the organization responsible for providing the house is in a financial hole that does not allow it to engage in improvement of the entrusted real estate, then the only way out for it is bankruptcy proceedings.
Also, the management company may terminate the service agreement due to homeowners who do not make payments according to the list of services provided or make overly inflated or inadequate demands for the maintenance of the house and local area.
In all of the above situations, the management company has the right to terminate the service agreement unilaterally.
What should owners do if the house no longer has a management company? According to the current legislation of the Russian Federation, homeowners in an apartment building are required to decide within a month who will maintain the building: a specific management company or a homeowners’ association. If tenants are unable to make a choice on their own, the administration makes it for them. The final break in cooperation between the service organization and the residents of the house occurs after 30 calendar days from the date of notification of the owners of the management company’s initiation of unilateral termination of the contract.
Is it possible to refuse the services of a management company? Yes, according to the country's housing legislation, property owners in this case have the right to make any decision. Many residents of buildings with a large number of apartments are now resorting to the services of management companies. However, they may often be dissatisfied with the level of quality of their work. Increasingly, the issue of recalculation for housing and communal services, compensation for losses or the obligation to perform proper maintenance of housing, collection of debt on utility bills, and other claims of the manager arise. Our housing and communal services lawyer will help you protect your rights.
The procedure for changing the management company in an apartment building
Before leaving the management company, you need to decide on the subsequent method of carrying out this process. In the event that residents fail to come to a common decision, the municipality holds a tender among other management companies, which ultimately results in a change of management company in the apartment building.
IMPORTANT: watch the video on the topic of recalculation of utility bills, disputes with management companies: advice from a lawyer on housing issues
Procedure for changing the management company:
- It all starts with the fact that the majority of property owners wondering how to change the management company in an apartment building and face certain difficulties.
- Announcement of change of management company compiled, printed and placed in the public domain at every entrance of the house.
- If you have decided to change from the management company, you need to take a number of necessary actions. So, first you need to realize that often an attempt to change the management company involves disputes with management companies that have a staff of sufficiently qualified lawyers at their disposal.
- So the first action is meeting to change the management company. The first step is to notify all owners of the premises of an apartment building about the meeting. The notification must indicate the date, time and place of the meeting, its agenda and form. Changing the way an apartment building is managed is possible by holding a meeting, for which it is first advisable to talk with the neighbors. Perhaps they are also not entirely satisfied with the quality of the management company’s work and the amount of utility bills. Any home owner has the right to initiate the procedure both at a meeting and in court.
- After an authorized meeting has taken place, at which the residents of the house voted to move to another management company, you need draw up minutes of the meeting. This protocol with the necessary documents (for example, if the meeting was held in absentia, you can attach copies of the ballots of those who voted).
- After the meeting, it would be a good idea to convey to the owners of the premises the decision to change the management company. This can be done simply by posting an announcement about the change of management company on specially designated public areas - information boards (stands).
- Next, after the previous management company was notified of the refusal of their services, and the new one is notified that the house is coming under her control, the next stage begins. The previous management company must follow a certain procedure for transferring documents when changing the management company. After transfer of all documentation The procedure for transferring from one management company to another ends.
The main advantage of direct management is that you do not need to pay for the work of the management company or HOA representatives. However, residents of the house do not always manage to come to a consensus on the maintenance of common property.
The Housing Code of the Russian Federation and legislation provide for several options for managing a house:
What forms of home management are there?
- Management company is a management company, which can be in the form of a limited liability company (more details on the issue at the link);
- Homeowners' association, which was replaced by a real estate owners' partnership (TSN).
- Housing cooperative or housing construction cooperative;
- Residents can also manage their properties themselves.
Many people now want to know how to abandon the management company and create an HOA. After all, this form of management is becoming increasingly popular due to all the advantages. First of all, the main job of resolving all issues falls on the chairman, who receives a salary for this. In any case, as practice shows, this amount is less than a week when using the services of a management company.
Why is it beneficial to contact us?
Sometimes, in order to understand in more detail how to refuse the services of a management company, it is recommended to contact our experienced specialists who will tell you what needs to be done. Now we offer such services at a competitive price. In the field of housing disputes, we have managed to prove ourselves from the best side. A long time of work in this field of activity and an impeccable reputation give you confidence in the right choice. The result of cooperation will meet all your expectations. Be sure to use the information we provide.
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Read more about the work of our housing and communal services lawyer in the field of housing disputes:
Let's compose it professionally
A large-scale review of the legality of concluding management agreements for apartment buildings is underway in Moscow.
According to the Moscow Housing Inspectorate, every 10th contract was concluded with violations. There are many cases when companies hired to keep courtyards and entrances in order, ensure that garbage is removed on time and the radiators are well heated, suddenly begin to behave like owners, dictating their terms to residents. There are many complaints from Muscovites about such “house managers” in the RG mail.
Here, the owners of the HOA “House on Parkovaya, 47/1” (address: 15th Parkovaya, building 47, building 1) write that at the general meeting they re-elected the chairman, but he refuses to hand over the constituent documents and seal to the new chairman.
Residents of the house at the address: st. Usievich, 3 (Soviet Art housing cooperative), they also complain about the chairman of the board, who personally manages the common shared property, renting out the basement.
Readers ask: what to do if the management company turns out to be negligent? Is it possible to change it without unnecessary squabbles and lawsuits? We asked Nikolai Revin, Deputy Head of the Moscow Housing Inspectorate, to answer these questions.
The Moscow Housing Inspectorate compiles quarterly ratings of management companies,” he says. - You can see from them who is the worst. Since it is a city organization, it is easier to deal with negligent state unitary enterprises. Based on the rating, 18 DEZ managers were simply fired for poor performance. It’s more difficult with private owners. For example, out of 300 commercial management companies, 35 were in the “tail”. But the director of the LLC cannot be fired - he was elected by the owners. The Moscow Housing Inspectorate gives instructions to correct the situation. And in some cases, he advises to initiate the process of changing the management company. This procedure is prescribed in the Housing Code. Here are 5 steps residents should take to change companies:
1. Hold a general meeting. To do this, as a rule, an initiative group is needed that will visit the apartment owners (there may be 600 of them), hand them notices and explain the purpose of the collection. But where to place everyone? The administration must provide a room or platform. A prerequisite is the presence of a quorum. This is more than 50 percent of the owners, and if the HOA, then more than half of the HOA members.
2. Before choosing a new company, you must decide to terminate the contract with the previous one. It is necessary to justify your claims: where and how the terms of the contract were violated. The expression of will must be formalized in a protocol.
3. A new company can be found on the Internet on the Moscow Houses portal (dom.mos.ru), where there is a list of almost all management organizations with full information: how many houses are managed, addresses, service price per square meter, are there any fines for violations. .. In the end, you can go to the addresses and see the company at work.
4. If the company you choose refuses to take on your home for any reason, look for another one. But within a year you need to decide, otherwise the state will provide you with a managing organization through a competition. Until then, the house will be maintained by the same company. But owners can choose such a method as self-government through an HOA. The storage location for the minutes of the general meeting is decided by the owners.
5. You can also change the management company by court decision. I know of a case where in one HOA they elected three chairmen in turn, and all three filed a lawsuit to have the previous one declared invalid. Our inspectors check the legality of contracts, but if, for example, signatures are forged, then you should go to court.
During the study, 20,000 adult citizens of the Russian Federation over 15 years of age and 4,000 children under 15 years of age living in selected households were interviewed.
The results were unexpectedly optimistic. Thus, sociologists note that 49.8% of Russian residents surveyed consider their living conditions to be satisfactory, 36.3% to be good, and 3.5% to be completely excellent. 8.8% and 1.6%, respectively, indicated the poor and very poor condition of their housing.
At the same time, almost 20% of citizens have other living quarters: 5.2% - a second apartment, 0.8% - one or more rooms in a communal apartment, 3% - an individual residential house (or part of a house), and 10% - a country house or dacha
At the same time, 75% of respondents complained about a lack of heat in their homes, 30% - about poor sound insulation, 17.8% - about excess humidity and dampness, 13.6% - about a lack of sunlight.
Only 11.4% of respondents are ready to improve their living conditions, and the overwhelming number of citizens (84.2%) are not going to solve their housing problems in the near future.
Those who stated their intention to buy or build housing noted that they plan to use their own funds or borrow them from friends (39.2%). 36% are considering the option of selling existing housing. 9.9% of the population are ready to part with a dacha, 5.2% with a second apartment, and 0.8% with a room in a communal apartment.
Only 31% of respondents are ready to take out a mortgage loan. 19.7% rely on maternity capital funds, 3.7% count on subsidies for the purchase of housing.