Organizational structure- a set of ways by which the labor process is first divided into separate work tasks, and then coordination of actions to solve problems is achieved. In essence, the organizational structure determines the distribution of responsibilities and authorities within the organization. As a rule, it is displayed in the form of an organigram - a graphical diagram, the elements of which are hierarchically ordered organizational units (divisions, job positions).

Organizational structure of management

The supreme management body of the Bank is the General Meeting of Shareholders. Ordinary General Meetings of Shareholders are convened once a year (annual General Meeting) and are held before the expiration of four months, but not earlier than two months, after the end of each financial year. Members of the Supervisory Board and the Auditor are elected at the annual General Meeting, and the Auditor is approved.

The general management of the Bank's activities is carried out by the Supervisory Board, which makes decisions on all issues, except for those that fall within the competence of the General Meeting of Shareholders, or issues that are entrusted to the Management Board of the Bank and the Chairman of the Board in accordance with this Charter or decisions of the Supervisory Board.

The Management Board of the Bank is a collective executive body of the Bank and consists of no more than eight members of the Management Board, one of which is the Chairman of the Management Board. The Supervisory Board appoints the Chairman and other members of the Management Board, including Vice-Chairmen, and has the right to early terminate their powers. The Chairman or, in his absence, the Vice-Chairman shall chair the meetings of the Board. The Management Board organizes its work in accordance with the Operation Rules of the Management Board, submitted by the Supervisory Board for approval by the General Meeting of Shareholders, which establishes the terms and procedure for convening and holding meetings of the Management Board, as well as the decision-making procedure. The detailed distribution of duties between the members of the Management Board is determined by the relevant decisions of the Supervisory Board of the Bank.

The Chairman of the Management Board is the sole executive body of the Bank, its highest official responsible for implementing the Bank's policy and carrying out its operations. The Chairman of the Management Board acts on behalf of the Bank without a power of attorney.

Rice. one

Analysis of the credit policy of OTP-Bank OJSC

The credit policy of OJSC "OTP-Bank" is built not only taking into account the observance of the generally accepted basic principles of lending: urgency, payment, repayment, security, but also such as:

• 1. Forms of loans. The main form is an urgent commercial loan. Special types of lending include loans provided in the form of a line of credit and loans in the form of an overdraft. Lending in the form of opening a credit line Lending in the form of an overdraft is possible if there is a constant stable cash flow in the Bank.
• 2. Loan debt concentration per one borrower - is calculated depending on the amount of the Bank's capital in order to comply with the standards for determining the amount of credit resources provided to one borrower.
• 3. Intended use - the issuance of loans is carried out with the obligatory indication in the text of the loan agreement of the intended purpose of the loan to be issued, which is constantly monitored.
• 4. Setting interest rates - pricing for loans is carried out depending on such basic provisions as: the current refinancing rates of the Central Bank of the Russian Federation and the interbank loan, the degree of credit risk for a particular loan project, the liquidity of the borrower's balance sheet, the availability of existing deposits in the Bank, the cost of monitoring the loan on the part of the Bank, the presence of a positive credit history and stable cash turnover in the Bank, the cost of attracted resources.
• 5. Lending term - is justified by feasibility studies and business plans of borrowers, but, as a rule, short-term loans are provided for a period of no more than 6 months, medium-term loans up to 1 year, long-term loans - no more than 3 years. Longer terms (over 3 years) can be established for projects of individual clients who have complex interaction with the Bank on various operations.
• 6. Sources of repayment - loans are issued only if there is a real primary source of repayment of the loan provided, as well as taking into account the form of security for repayment of the loan offered by the borrower (secondary source of repayment in the form of collateral, pledge of property).
• 7. Credit information - loan agreements necessarily provide for the Bank's actual control over the state of financial and economic activities of borrowers and the state of collateral, with the right to request the necessary accounting, financial or economic documents, throughout the term of the loan agreement.
• 8. Syndicated lending - the Bank is allowed to participate in joint loan projects (with the participation of other commercial banks) for lending to borrowers subject to the obligatory observance of the necessary conditions for such lending.
• 9. Priority right to receive a loan - enterprises and organizations that are served by the Bank and are its regular customers or shareholders, as well as other enterprises and organizations that have sufficient turnover on accounts with the Bank, have a priority right to receive a loan.
• 10. Interrelation of credit and deposit relationships - customers who have deposits with the Bank also enjoy priority when considering issues of granting loans.

All of the above principles of lending play an important role in the further prosperity and financial stability of the bank, which, in turn, offers a wide range of services to the population, including: term loans; credit lines; loans through TUSRIF (US Investment Fund - Russia); overdrafts on current account; leasing financing; bank guarantees; loans from the European Bank for Reconstruction and Development; documentary operations; bill lending.

Obtaining a loan from OTP-Bank OJSC is possible after a number of procedures are carried out, consisting in the analysis of the financial indicators achieved by the potential borrower and the company's business plan (in some cases, a feasibility study for obtaining a loan), analysis of the adequacy of collateral.

A loan can be issued for the following purposes: acquisition of assets (buildings, equipment, vehicles, ships, etc.) to expand production; to replenish working capital; payment for services; purchase of raw materials and materials for production; purchase of goods for resale, that is, for commercial purposes; other purposes.

In order to plan specific actions to solve the client's problems, banking analytical services conduct a business diagnostic of the client, with the help of which the current position of the client in the market, its potential, and the degree of rationality of activity are clarified.

Consideration of the issue of granting a loan in JSC "OTP-Bank" involves, first of all, an assessment of the solvency of the borrower who applied to the bank.

When a client applies to OJSC OTP-Bank for a loan, an authorized employee of the lending unit (loan inspector) asks the client for the purpose for which the loan is requested, explains to him the conditions and procedure for granting a loan, familiarizes him with the list of documents required for obtaining a loan. The borrower fills out a questionnaire in the form of OTP-Bank OJSC (Appendix 1).

The term for considering the issue of granting a loan depends on the type of loan and its amount, but should not exceed 15 calendar days from the moment the full package of documents is provided until the decision is made - for loans for urgent needs and 1 month - for loans for the purchase of real estate.

The client's application is registered by the credit inspector in the register of applications; the date of registration and registration number are affixed to the application.

Photocopies are taken from the passport (identity card) and other documents to be returned to the client. Copies made by the loan inspector or verified by him with original documents are marked “correct copy” and signed by the inspector.

On the reverse side of the application or on a separate sheet, the loan officer draws up a list of accepted documents and copies.

When checking the information, the loan inspector finds out, using a single database, the Borrower's credit history and the amount of debt on previously received loans; sends requests to institutions that previously provided him with loans.

The lending division sends a package of documents to the legal service and security service of OTP-Bank OJSC.

The legal service analyzes the submitted documents in terms of their correct execution and compliance with the current legislation.

The Security Service checks the Borrower's passport data (identity card data), place of residence, place of work of the Borrower and the information specified in the questionnaire.

Based on the results of the verification and analysis of documents, the legal service and the security service draw up written conclusions, which are transferred to the lending unit.

If real estate, vehicles and other property are accepted as collateral, the lending division engages a Bank real estate specialist or a subsidiary to work on establishing the appraised value of this property. Based on the results of the assessment, a specialist (an expert of the enterprise) draws up an expert opinion, which is submitted to the lending unit.

The loan officer determines the solvency of the Borrower on the basis of a certificate from the place of work on income and the amount of deduction, as well as the data of the questionnaire.

When calculating solvency, all mandatory payments indicated in the certificate and questionnaire (personal income tax, contributions, alimony, compensation for damage, repayment of debts and payment of interest on other loans, the amount of obligations under the guarantees provided, payments to pay off the cost of goods purchased in installments, etc.) .). For this purpose, each obligation under the provided guarantee is accepted in the amount of 50% of the average monthly payment for the corresponding main obligation.

The issuance of a loan in rubles is made, in accordance with the terms of the loan agreement, both in cash and in a non-cash manner.

A loan in foreign currency is issued only in a non-cash manner by crediting it to a demand deposit account or the Borrower's plastic card account, which should be provided for in the loan agreement.

The loan agreement must indicate the number of the deposit account or the number of the plastic card account and the institution in which this account is opened. Issuance of a loan by crediting to accounts opened with other commercial banks is not performed.

The issuance of a loan for the construction or reconstruction of real estate objects is carried out in two or more installments within two years from the date of the first operation on the loan account. It is recommended to determine the amount of the first part of the loan in the range from 20% to 50% of the amount under the loan agreement. Each subsequent amount is issued only after the Borrower submits a report on the use of the previous one.

After two years, the loan is terminated. In this case, the amount of the contract is reduced to the amount actually issued.

When issuing a loan in cash or by paying the bills of organizations, transferring to the accounts of individual entrepreneurs, the Borrower must receive the first part of the loan within one month from the date of conclusion of the loan agreement. If the Borrower fails to appear within a month, OTP-Bank OJSC terminates the agreement unilaterally. The loan officer makes adjustments to the information in the database.

The date of repayment of the debt on the loan (payment of interest, penalties) is the date of receipt of funds to the cash desk or to the correspondent account of the Bank (issued the loan) or the date of debiting the funds from the client's account on the deposit, if the deposit is opened with the Bank that issued the loan.

The calculation of the period for calculating interest on the use of a loan starts from the date of formation of debt on the loan account (inclusive) and ends on the date of repayment of the debt on it (not including this date). Accordingly, for interim payments, the date of payment of interest is not included in the period for which this payment is made.

During the validity period of the loan agreement, the loan officer controls the fulfillment by the borrower of the terms of the agreement; carries out verification of reports on the expenditure of funds and other documents stipulated by the contract, as well as verification on the spot; takes measures to repay overdue debts; draws up changes in the terms of credit and other agreements; enters the necessary information into the database of individual borrowers; carries out operations to form a reserve for possible losses on loans.

The credit process is a set of actions and measures that must be taken by the Bank's specialists to determine the possibility of granting a loan to the Applicant, organizing the issuance and repayment of the loan.

At the first stage, the Loan Expert conducts a personal consultation - an interview with a potential Borrower, which consists of a number of questions of the greatest interest to the Bank, after which the Applicant's solvency is determined.

Based on the results of the analysis of the Applicant's creditworthiness, the loan officer determined the maximum loan amount that the Applicant can receive and the loan term.

The second stage: Acceptance of the application for a loan.

Documents required for obtaining a loan - passport, application form and salary certificate.

After checking the correctness of filling out the questionnaire and certificate, the presence of seals and the necessary signatures, the loan officer draws up a loan application in electronic form and sends it via electronic communication channels for consideration by the credit committee.

After receiving a loan application, specialists from the security service and the credit committee check the accuracy of the information and make a decision on issuance. The loan inspector informs the client about the decision made, makes an appropriate note in the application registration log and on the client's application, and places a package of documents in the file of refusals to issue loans.

In case of a positive decision, the loan officer notifies the Applicant of the decision made and formalizes the transaction.

The reason for the refusal is indicated on the client's application or in the conclusion of the loan officer.

The above stages of granting a loan are basic for determining the solvency of the borrower, and depending on the type of loan, they are supplemented with nuances.

Loan agreement in two copies, repayment schedule in two copies, which indicates the amount of the principal debt, interest, commission and the total amount of the monthly payment, an order to open accounts, life insurance of the borrower for the loan term, cash receipts and expenditures, insurance policy. The rest of the above documents are filed in the credit file.

Closing of the Credit Transaction is carried out after the full repayment of the Credit. At the same time, the closed Credit case shall be archived by the Credit Expert.

The main objective of the credit policy of JSC "OTP-Bank" is the formation of a loan portfolio that allows maintaining the quality of assets at an acceptable level, providing a target level of profitability, aimed at minimizing credit risks.

Open Joint Stock Company "OTP Bank" was founded in 1994. Upon establishment, the Bank had the following name: Joint Stock Commercial Bank Savings Bank Germes (Closed Joint Stock Company), GermesSberbank.

In 2006, he entered one of the largest banking groups in Europe - the OTP Group (OTP Group). Along with a new dynamic brand, OTP Bank received access to the resources and experience of a European parent bank, which made it possible to strengthen the development of retail and corporate business in Russia.

OJSC "OTP Bank" continues stable and dynamic development, its financial position is getting stronger, all main indicators characterizing the state of the bank are steadily growing.

providing a wide range of banking services and products for corporate clients and individuals.

The Bank received a general license for banking operations from the Bank of Russia.

Issued the first consumer loan at a point of sale (POS loan).

Joint Stock Commercial Bank "Russian General Bank" (open joint stock company) was merged with the Bank.

Credit and cash offices were opened in 29 regions of Russia.

financial condition bank risk

The network consisted of 1,000 points of sale of POS loans and 15 universal branches in Moscow.

Introduced its own credit card program, by the end of 2005 over 227,000 credit cards had been activated.

11 new universal branches were opened, the number of POS lending points exceeded 3200.

1 million consumer loans issued.

A controlling stake in Investsberbank was acquired by one of the largest banking groups in Central and Eastern Europe - the OTP Group.

Open Joint Stock Company "Omsk Investment and Commercial Industrial Construction Bank" and Open Joint Stock Company "PromFinService Bank" were merged with the Bank.

The bank became the largest issuer of VISA credit cards in Russia.

In February 2007, 1 million credit cards were issued.

Donskoy Narodny Bank joined the OTP Group. Thus, Donskoy Narodny Bank became the second Russian bank to join the OTP Group.

Obtained the status of principal member of MasterCard.

A rebranding was carried out, as a result of which OJSC "OTP Bank" took 8th place in the loyalty rating of the National Agency for Financial Research.

The "Mobile banker" service appeared.

OJSC "OTP Bank" has concluded a cooperation agreement with the trading network "DOMO".

OJSC "OTP Bank" began to cooperate with federal retailers from the "top 3" - networks for the sale of household appliances "Eldorado" and "Technosila".

The net profit of JSC "OTP Bank" as of January 1, 2009 according to RAS amounted to 1.8 billion rubles, which is 1.5 times higher than the figures for the same date last year.

OJSC "OTP Bank" received a license from the international plastic system VISA International for merchant acquiring.

According to the newspaper Kommersant, OJSC "OTP Bank" took 2nd place in the POS - lending market.

OJSC "OTP Bank" became the winner of two prestigious awards - "Financial Olympus" and "Brand of the Year".

A branch was opened in Chelyabinsk - the first in the Urals and the 8th in Russia. 2010

OJSC "OTP Bank" entered the "top-3" banks in terms of the volume of unsecured loans issued, according to the rating data of the IA "Rosbusinessconsulting".

According to the information agency "Rosbusinessconsulting", OJSC "OTP Bank" took 19th place in the rating of banks in terms of the size of the portfolio of loans issued for the purchase of a car.

OJSC "OTP Bank" for the second time received the "Brand of the Year" award, and also entered the rating of banks with a high reputation, according to a study by the Romir company.

The Bank of Russia has registered a branch "Rostovsky" OJSC "OTP Bank". The branch of the bank in Rostov-on-Don and the Rostov region was created on the basis of the former Donskoy Narodny Bank, established in 1992 and being one of the largest players in the banking market of Rostov-on-Don and the Rostov region.

OJSC "OTP Bank" began to quote the currency pair dollar/ruble (USD/RUB) on one of the trading platforms of FXall (New York, USA). Banks from among the world's leading credit institutions became prime brokers of OJSC "OTP Bank" for ruble trading.

OJSC "OTP Bank" issued more than 6 million cards, and the portfolio of credit cards exceeded 13 billion rubles. According to the results of 2010, OJSC "OTP Bank" became the 4th in the credit card market, according to the rating of the newspaper "Kommersant".

According to Frank Research Group, according to the results of work in 2011, the bank ranked 13th among Russian banks in terms of the size of the portfolio of loans to individuals, increasing its market share to 1.6%. The portfolio of retail loans grew by more than 46%, the volume of unsecured general purpose loans increased by 2.4 times, reaching 19 billion rubles.

OJSC "OTP Bank" issued more than 9 million credit cards, and the credit

the portfolio at the end of 2011 exceeded 21 billion rubles, demonstrating a 59% growth over the year. According to the results of 2011 OTP Bank OJSC was 6th in the credit card market according to Frank Research Group ratings.

In 2011 OTP Bank OJSC opened a new branch in the Far East in

Khabarovsk and plans to provide the full range of universal banking services in the region.

In the POS lending market, the bank continued to hold the 2nd place in the ranking of the largest players, capturing an increasing market share. At the end of 2011, the portfolio of POS loans grew to 39 billion rubles.

OJSC "OTP Bank" made its debut on the Russian market of bonded loans, having successfully placed during 2011 3 issues of bonds totaling 11.5 billion rubles.

Thanks to the dynamic development of the bank in the consumer segment of retail lending and a successful risk management strategy, OJSC "OTP Bank" has been demonstrating a high financial result for the second year in a row. Compared to 2010, the bank's profit increased by 100% and amounted to more than 6 billion rubles in 2011.

The retail network of OJSC "OTP Bank" serves more than 2.5 million customers located in more than 3300 cities of Russia, more than 22 thousand credit points at points of sale cover almost all regions of the Russian Federation.

Based on the results of 2011, the bank's classic network of branches includes 148 offices of various formats and is located in 45 cities of Russia; 215 ATMs operate for customers. The traditional regions of concentration of the bank's presence are: Moscow and Moscow region, Omsk region, Rostov region (respectively 28, 59, 26 branches and business centers of the bank).

2011 was a year of significant market fluctuations, a reversal of the market situation from favorable in the first half of the year to unstable in the second. Not only the Russian, but also the global banking system has been tested for resistance to stress. Despite this, fierce competition continued in the field of banking services, and the situation in the Russian market allowed banks to increase their business volumes. And now, summing up

this year, it is obvious that OJSC "OTP Bank" confirmed its reputation as a reliable financial institution, effectively working both in a situation of economic turbulence and on the rise of the sector against the backdrop of tougher competition. The main asset of our bank is the trust of customers and employees, their readiness for long-term cooperation. The OTP Bank team is convinced that it is trust that plays a decisive role in choosing a financial partner and is the key to successful work. This direction of the bank's work is reflected in the mission and vision of the bank. As of October 1, 2012, the equity capital of OTP Bank is 23 billion rubles. The bank's assets as of the same date amounted to more than 136 billion rubles, the retail loan portfolio is about 99 billion rubles, the deposit portfolio is about 63.8 billion rubles.

OTP Bank is one of the 50 largest banks in Russia, ranking 37th in terms of assets (Interfax CEI as of March 1, 2012) and 29th in terms of capital (Interfax CEI as of March 1, 2012), and is among the market leaders in a number of areas . In particular, OTP Bank ranks 14th among the most retail banks (Frank Research Group as of May 1, 2012) and 2nd in the pos-lending market (Frank Research Group as of May 1, 2012), 6th in the credit card market ( Frank Research Group as of May 1, 2012), 14th place in terms of profit (Interfax CEI as of July 1, 2012).

Regulatory framework governing the activities of OJSC "OTP Bank"

OTP Bank has the following types of licenses for its activities:

Table 1.1

Data on licenses of OJSC "OTP Bank"

Name		date of issue
1. General license of the Central Bank of the Russian Federation for the implementation banking operations
2. License of the Central Bank of the Russian Federation for operations with precious metals
3. License of the Federal Service for Financial Markets of Russia as an exchange intermediary performing commodity futures and options transactions in exchange trading
4. License of the Federal Service for Financial Markets of Russia as a professional participant in the securities market to carry out depositary activities	177-04136-000100
5. License of the Federal Service for Financial Markets of Russia as a professional participant in the securities market to carry out dealer activities	177-03597-010000
6. License of a professional participant in the securities market to carry out brokerage activities	177-03494-100000
7. License of a professional participant in the securities market to carry out securities management activities	177-03688-001000
8. License of the Federal Security Service of the Russian Federation for the maintenance of encryption (cryptographic) means
9. License of the Federal Security Service of the Russian Federation for the provision of services in the field of information encryption
10. License of the Federal Security Service of the Russian Federation for the distribution of encryption (cryptographic) means

The main legal documents regulating the activities of the bank are: the current legislation of the Russian Federation, the regulations of the Central Bank of the Russian Federation and the Charter of OJSC "OTP Bank".

OJSC OTP Bank (hereinafter referred to as the "Bank", "OTP Bank") is a subsidiary bank of the OTP Group, which is one of the largest banking groups in Central and Eastern Europe. The parent bank of the Group, OTP Bank Plc., owns 95.9% of the shares of JSC OTP Bank.

OTP Group considers the Russian market one of its strategic priorities.

The issue of OTP Bank bonds is aimed at achieving the following goals:

Intensive growth of the loan portfolio;

Diversification of funding sources;

Development of sources of ruble liquidity and reduction of the Bank's currency risks;

Presentation of OTP Bank to the Russian investment community, creation of a history of borrowing in the domestic debt market (the Bank's debts are not presented in the public debt market at the moment).

OTP Bank is a universal bank. At the same time, retail lending is the main business line of OTP Bank, which includes:

Lending at points of sale (POS lending). The bank takes the 2nd place in this market segment. Point of sale lending allows the Bank to diversify geographic risks and provide services to clients throughout Russia;

Credit cards - 4th place in the market. Credit cards are offered to the highest quality POS lending borrowers.

The Bank provides a wide range of services to corporate clients. The share of the corporate portfolio is 16% of the total loan portfolio of the Bank. OTP Bank is also a leading player in the foreign exchange market.

High capital adequacy is a characteristic feature of OTP Group's business. OTP Bank's policy to maintain capital adequacy is fully consistent with the approach of OTP Group, as of February 1, 2011 the Bank's capital adequacy ratio is 17.92% (RAS).

The products the Bank specializes in are mainly high-margin products. The Bank pays great attention to the control and management of risks, minimization of transaction costs, as well as measures to improve the quality of the loan portfolio. Table 2.1 contains basic surface information about the bank.

Table 2.1.1 OTP Group: Basic Information

	Ba1 (Moody's) / BB (Fitch)
State. registration number
Nominal output	RUB 2,500,000,000
Term of circulation
Coupon payment	Semiannually
Type of accommodation	Book building
Organizers	ZAO Citibank and ZAO VTB Capital
Quote list	The placement is planned through the quotation list "B"
Lombard List	The issue meets all the criteria for inclusion in the Lombard List of the Central Bank of the Russian Federation

OTP Bank is part of the international financial group OTP Group, which is one of the leaders in the financial services market in Central and Eastern Europe. OTP Bank Plc., credit ratings Baa3 (Moody's) and BB+ (S&P) owns 95.9% of the authorized capital of OTP Bank and is the largest asset of OTP Group. Shares of OTP Bank Plc. traded on the Budapest Stock Exchange, 68.86% of the shares are in free float. The largest shareholders (according to the Budapest Stock Exchange as of December 2010) are Timur Megdet and Ruslan Rakhimkulov (9.02%), the oil company MOL Hungarian Oil and Gas Public Limited Company (8.57%), as well as an insurance and banking group Groupama (8.31%) . bulgaria russia ukraine howatia romania serbia slovakia montenegro

OTP Group was founded on March 1, 1949 in Hungary as a state savings bank. At the end of 1990, the bank was reorganized into a public limited company and renamed the National Savings and Commercial Bank, which is how the abbreviation OTP Bank stands for in Hungarian.

Subsidiary banks of OTP Group are present in 9 countries:

Ukraine

Romania

Slovakia

Montenegro

Croatia

Bulgaria

Rice. 2.1.1 Geographic presence of OTP Group

For more than 60 years of history, the OTP brand has become well known in Europe - now it is trusted by more than 13 million customers in 9 countries. OTP Group today is about 1500 branches, more than

4,000 ATMs, more than 57,500 lending points, almost 13.5 million issued cards. OTP Group employs more than 30 thousand people.

OTP Bank (Hungary) is the largest bank in Hungary and holds a leading position in the market of bank cards, mortgage loans, POS lending and other segments of retail banking services. OTP Bank (Hungary) has client and partnership relations with more than 60% of Hungarian households, 70% of municipalities and more than 30% of companies. OTP Bank (Hungary) has been repeatedly recognized as the Bank of the Year by Euromoney, The Banker and Global Finance. Subsidiary banks of OTP Group are leaders in all major segments of retail banking in Bulgaria and Montenegro, are actively developing in Russia, Ukraine and Romania and hold strong positions in other regions of presence.

The international activities of OTP Group also cover a number of important areas in the areas of financial, insurance, investment and banking business - from asset management to leasing and pension fund.

Table 2.1.2 Financial results of OTP Group

Indicators, mln.Euro	2010 G.	2009 G.
Consolidated profit after tax
Profit before tax
Total Profit
Net interest income
Total assets
Total share capital
Loan portfolio
Deposit portfolio
Return on assets
Return on equity
Net interest margin

The structure of any organization is an ordered set of its individual elements. The bank is a functional-hierarchical structure that ensures the performance of management functions, maintains appropriate vertical and horizontal connections and separation of management elements. Grouping of divisions occurs in accordance with the functions that reflect the main directions and areas of activity. The functional structure provides the bank with quite serious competitive advantages due to its clarity, harmony, reliability of communications, the absence of their duplication, which makes it possible to communicate without delay to the performers and implement management decisions.

The bank has a rigid hierarchy of power and a system of control from the top management, decisions are made centrally. But at the same time, the level of training of specialists ensures a wide specialization in the work of personnel (interchangeability).

The supreme management body of the bank implements its functions and tasks directly through the executive and control bodies, which are fully accountable to it.

The executive and control bodies of the bank are staffed with highly qualified bank employees. The chairman of the board of the bank in accordance with the Charter is elected by the supreme management body of the bank and is a member of its executive body.

For the general management of the bank's work, as well as monitoring and control over the work of the board and the audit commission of the bank, OJSC CB OTP has a bank council (board).

Members of the Board of Directors elect the Chairman of the Board of the Bank and his deputies by a majority of votes. Members of the bank's council cannot be simultaneously members of the board or members of the audit commission of the bank.

The Council of the Bank solves strategic tasks of management and development of the Bank's activities, its meetings are held at least once a year. In its work, the council is guided by the current legislation and regulations.

The organizational structure of OJSC CB "OTP" includes functional units and services of the bank, each of which has certain rights and obligations.

The director manages the bank and represents the enterprise in all institutions and organizations, manages the property of the enterprise, concludes contracts, issues orders for the enterprise, hires and dismisses employees in accordance with labor legislation, applies incentives and imposes penalties on employees of the enterprise.

Subordinate to the director are: chief accountant, head of the retail services department, head of the operations department, head of the settlements department, head of the security department, head of the legal department, head of the personnel department. Each of them is subordinated to subdivisions specializing in the areas of the bank's activities.

Today, almost every citizen of Russia has a credit card. This payment instrument is convenient in that it allows you to use borrowed bank funds at any time to pay for goods and services. Of course, that the money is issued at a certain percentage, which will need to be repaid along with the principal amount of the debt. In this article, we will talk about what kind of credit cards OTP Bank offers to issue to its customers.

Types of cards

OTP Bank is one of the most popular banks in Russia. He has developed several types of credit cards for his clients:

• "Home";
• "Lightning";
• "Understandable";
• MasterCard Gold for bank clients.

Their current conditions and tariffs are detailed in the table below:

Credit card name	Interest rate	Annual maintenance cost	Currency	Cashback	Peculiarities
Home	0.249	1600 rubles, but the first year is free	Rubles	0.03	Card The card is designed to pay for family purchases in grocery stores and supermarkets
Lightning	0.199	Is free	Rubles	0.015	Paying with a credit card in partner stores of OTP Bank, you can get a good cashback and bonuses to your account
understandable	0.269	Is free	Rubles	Not provided	There is no commission for withdrawing cash from an ATM on the card
MasterCard Gold	0.199	700 rubles, but the first year is free	Rubles	Not provided	Designed for existing clients of OTP Bank who have a loan

Peculiarities

Credit cards from OTP Bank have many undeniable advantages, which explains their popularity. Among them it is worth noting the following:

• there is a grace period during which interest for the use of credit funds is not charged;
• allow you to make secure payments on the Internet thanks to 3D-Secure security technology;
• the credit limit can reach 1.5 million rubles;
• the user becomes a member of the Internet banking system, which allows you to carry out a wide range of card transactions online;
• the bank informs about all completed credit and debit transactions on the card by sending SMS messages to the mobile phone number;
• You can withdraw cash from anywhere in the world.

Requirements for borrowers

OTP Bank puts forward a number of requirements for potential borrowers. In general, they are standard and look like this:

• the age of the borrower is from 21 to 69 years inclusive;
• citizenship of the Russian Federation;
• the presence of permanent registration in the region where there is an operating branch of OTP Bank;
• solvency;
• positive ;
• no existing loans.

If the client fully complies with them, then his application for a credit card will be approved.

A credit card is issued according to one document - a Russian passport. Pensioners must also provide a pension certificate.

Design rules

A credit card can be issued in two ways: directly at the OTP Bank branch or through its official website. In the first case, the client must contact the nearest office of a financial institution with a passport. The manager will offer him to write an application and fill out a questionnaire. The application is considered in a short time. If the answer is positive, then it will be possible to pick up the finished plastic after 3-5 days at the department. You can also order courier delivery to the address.

If there is no time to visit the office of a financial institution, then you can apply in any convenient place where there is a computer and a stable Internet connection. To do this, on the official website of "OTP Bank" you need to go to the "Bank cards" section.

Select the product you are interested in and click on the "Checkout" button.

An online form will open for you to fill out. The answer from the bank will be received after 15 minutes.

So, OTP Bank offers its customers 4 types of credit cards with a credit limit of up to 1.5 million rubles. The current conditions and tariffs are quite favorable, therefore they will suit various categories of citizens. To get a credit card, you only need a passport.

2.1 Characteristics of OTP Bank OJSC

The full name of the bank is OTP Bank Open Joint Stock Company.

Abbreviated name of the bank - JSC "OTP Bank"

The full name of the bank in English is Open Joint Stock Company "OTPBank".

The abbreviated name of the bank in English is OJSC "OTP Bank".

OTP Bank - until February 2008 Investsberbank - was founded in 1994.

JSC "OTP Bank" is a subsidiary bank of the OTP Group (OTP Group), which is one of the largest banking groups in Central and Eastern Europe. The parent bank of the Group, OTP Bank Plc., owns 95.9% of the shares of JSC OTP Bank. OTP Group considers the Russian market one of its strategic priorities.

OTP Bank is a universal bank. At the same time, retail lending is the main business line of OTP Bank, which includes:

Loans at points of sale (POS lending). The bank takes the 2nd place in this market segment. Point of sale lending allows the Bank to diversify geographic risks and provide services to clients throughout Russia;

· credit cards - 4th place in the market. Credit cards are offered to the highest quality POS lending borrowers.

cash loans. The Bank resumed active lending in this area in 2010.

OTP Bank provides customer service through its own network, which currently consists of more than 200 customer service points of various formats in 71 regions of the Russian Federation, as well as a large-scale network located throughout Russia and numbering more than 10 thousand outlets of partner companies, for issuing consumer loans. More than 2.6 million clients use the services of OTP Bank.

The bank continues its stable and dynamic development, its financial position is strengthening, all the main indicators characterizing the state of the bank are steadily growing.

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