Hello! I don’t like to tell others about my stupidity and legal illiteracy - it’s very embarrassing, you know ... But here I can’t keep silent, and suddenly I can save someone from trouble.
I sent a cry from the heart to the OTP Bank to the hotline - I tried without errors and profanity ... And there are sorely lacking regulatory words, believe me! I also want to speak out in the national rating, to ease my soul and rehabilitate myself, at least in my own eyes. In general, closer to the topic ...
There is such a magical bank called OTP... It is not clear how it stands for, they probably offer odes to consumers of their services... He successfully finds such people (here I am, for example), works for them and prospers at their expense. The scheme works flawlessly: retail outlets offer an INTEREST-FREE INSTALLMENT PAYMENT and, under its guise, sell you a consumer loan from OTP at 33% -52% per annum and a bunch of tricky hidden penalties prescribed by the contract ... Well, probably, they insure their risks in this way, still - loans - they give it away almost for free! When the brain turns on (it’s a pity that it’s too late) and you understand all this, it’s natural that you run away and refuse to purchase goods on such terms, because the application was written, I repeat, for an INTEREST-FREE INSTALLMENT PAYMENT. You refuse the goods and hear how they tell you that they "carried out the deauthorization of the credit." And you, naive, think that “Ugh! I did it!”, you think that you don’t owe anything to anyone. WELL DOODS! This is absolutely not true!
Two weeks later, they send you an SMS with a request to pay the n-th amount within the specified period ... This is where the fun begins. The first stage: communication with OTP-bank employees. Where to look for them? The SMS contains the Moscow hotline number of the bank (for information, I live in Orsk). On the hotline they tell me that "there is no branch of OTP Bank in Orsk." It became unclear to me how I managed to get a loan from them! After my timid inquiries about what I should pay them for, I realized that I do not deserve to be communicated with by the honored employees of this OTP-bank! My petty selfish interests prevent them from solving problems on a planetary scale! After 5 minutes of communication, I felt as if I had betrayed my Motherland or stolen a stroller from a disabled person! Psychologists probably work on a hotline. And the most interesting thing is that they do not specifically explain anything! They basically don't explain anything! And they still hang up. After suffering for an hour, I still managed to find the address of the OTP-Bank branch in Orsk. Apparently, they secretly settled there for their parent company. Well, since Moscow still doesn’t know about it?!
I'm already calling Orsk. Again I ask: “For what? On what basis? At least name the clause of the contract ... ". They answer me: “Call the organization where you applied for the loan and ask them!” I called that organization, they answered: “This is a fine for refusing a loan! If you don't like it, deal with the bank! I called the bank again, asking them to name the clause of the contract providing for a fine for refusing a loan. I hear in response: “This is not a penalty for refusing a loan, this is a payment for a month of using the loan, because you signed an application for the return of goods! If you don't like it, call the trade organization and deal with them!" I called the trade organization, they sent me to the bank again! And so for a week they sent and sent ... Probably, they even got tired. They were rude, ordered to stop “boiling” or “boiling” - I don’t know how it will be right, I need to call the girls again, consult about the rules for writing this word.
As a result of all this, I ended up on your site, looking for at least some information. I wrote a question to the OTP hotline, turned to their leading specialist of the regional development department, although it was already very scary after a week of communication with their specialists! And only now, after consulting with a leading specialist of the regional development department, I found out that the Civil Code is not valid for this bank, and it doesn’t matter that until the moment the funds are provided, the loan agreement is considered not to have entered into force. They have a more interesting and tricky fad in the consumer loan agreement: you are obliged to pay interest for the first month of using the loan, even if you did not have time to receive this loan. It is enough that you refused to purchase goods from bank associates. But what about the law on banking activity, which prohibits the introduction of hidden fees in contracts for consumer loans?! Apparently, this law also does not apply to this bank? From everything that is happening, I got the impression that the dashing 90s are outside the window ... And now, for delaying the payment of a fine for refusing a loan from OTP Bank, such cool brothers will come to me, wrapped in leather, and will educate me in their own way, for example, with an iron... So that it would be disrespectful to refuse consumer loans! And there is another good clause in the contract (clause 8.6), that they can transfer my debts to third parties ... It turns out that collectors are within easy reach! So my fears may well be justified...
So, my fellow consumers, I hasten to inform you that the scheme of “pushing consumer loans at exorbitant interest rates” is working perfectly and flourishing today! And it brings a lot of income to its participants... So beware of peaceful housewives and other modest inhabitants, gullible and ignorant of the laws, who have a dream and do not have the means to acquire it! Look around, merchants and bankers are waiting for you, they will take away not only your dream, but also peace! Remember, there is no place for trust in our cruel world, read, carefully read what is written in small print, and what the bank employee says: "You don't have to read this, it's just specific information about the bank ...".
By the way, someone may be interested in this, the trade organization that was discussed above is the ELITE SPA SALON "GOLD DE BOTE", distributing ELITE cosmetics "De - Sheli" ...
Brief description of OTP Bank (history, founders, branches, authorized capital)
The history of the Russian OTP Bank begins with the creation in March 1994 of the Germes savings bank, which at that time was part of the concern of the same name. Later, the bank was transformed into JSCB "Bank of Investments and Savings" (abbreviated as Investsberbank). In February 2005, the merger of Investsberbank with the capital's Russian General Bank was completed on the initiative of the latter's shareholders. It was believed that Investsberbank had a more promoted trademark in the private deposit market, so the merger of banks took place on its basis, and the RSL license was canceled. The size of the deal was then estimated at $800,000. In August 2006, the bank also merged Omskpromstroybank and Promfinservicebank. In October 2006, the Hungarian OTP Bank completed the acquisition of a 96.4% stake in Investsberbank for $477 million. In 2008, Investsberbank switched to the parent brand and was renamed OTP Bank.
Now the Hungarian OTP Bank controls 97.81% of the shares of the Russian credit institution, a further 1.2% stake is owned by the Hungarian Investment and Property Management CJSC MFB Invest. The remaining shares (less than 1%) are distributed among other shareholders.
OTP Bank provides customer service through its own network of 175 offices, including 9 branches, 166 outlets (of which 35 are in Moscow), 51 cash desks and 225 ATMs.
Rice. one
Clients are offered a standard set of banking products and services (money transfers, rent of safes, plastic cards, settlement and cash services, remote banking, trade finance, conversion operations, operations with securities, deposits and deposits, as well as commercial, consumer, mortgage lending, etc. .). OTP Bank's activities cover 70 regions of Russia, while the POS network includes more than 17,500 retail outlets, 95 Bank's cash and credit offices, is represented in 7 out of 8 federal districts, and is actively operating in all cities with a population of more than 1 million people . The largest regions of the Bank's presence are Moscow, St. Petersburg, Samara, Novosibirsk, Omsk and Rostov regions, and the Urals. In total, OTP Bank is present in more than 2,700 settlements in Russia.
At the end of 2012, the bank's balance sheet currency index increased by 22%. In the passive part, there was a noticeable increase in the volume of deposits of individuals and enterprises, in assets, newly attracted funds were mainly distributed in the loan portfolio, as well as invested in securities.
The resource base is dominated by deposits and current accounts of individuals - 32% of liabilities, the bank's own funds account for 24%. 15% falls on accounts and deposits of legal entities, 6% is attracted from the parent organization. Turnovers on customer accounts within a month amount to 90-150 billion rubles.
In assets, 80% is occupied by the loan portfolio, in the composition of the portfolio, almost all loans issued fall to individuals (97%). The organization has significantly increased the volume of loans to private clients. The delay is shown at the level of 15% under RAS (as of January 2012, this figure was 9%, growing in dynamics). 12% of net assets are invested in securities, 2% of which are government bonds; placements in banks (issued interbank loans) also account for 12%. In the domestic interbank market, the financial institution works in both directions, acting as a net creditor, as well as attracting the missing amounts of funds. The organization actively conducts transactions in the foreign exchange market, as well as in the debt securities market, including in the format of REPO transactions.
At the end of 2012, OTP Bank received a net profit of about 6.5 billion rubles, according to financial statements under RAS (in 2011, the same figure was 5.2 billion). As of December 1, 2013, the bank earned 775 million rubles.
Board of Directors: Istvan Hamets (Chairman), Ildiko Tax, Zoltan Shenk, Peter Forrai, Miroslav Vichev, Akos Monoshtori, Georgy Chesakov.
Governing body People: Georgy Chesakov (Chairman, President), Sergey Kapustin, Valery Stepanov, Yulia Oreshkina.
OJSC OTP Bank (hereinafter referred to as the "Bank", "OTP Bank") is a subsidiary bank of the OTP Group, which is one of the largest banking groups in Central and Eastern Europe. The parent bank of the Group, OTP Bank Plc., owns 95.9% of the shares of JSC OTP Bank.
OTP Group considers the Russian market one of its strategic priorities.
The issue of OTP Bank bonds is aimed at achieving the following goals:
Intensive growth of the loan portfolio;
Diversification of funding sources;
Development of sources of ruble liquidity and reduction of the Bank's currency risks;
Presentation of OTP Bank to the Russian investment community, creation of a history of borrowing in the domestic debt market (the Bank's debts are not presented in the public debt market at the moment).
OTP Bank is a universal bank. At the same time, retail lending is the main business line of OTP Bank, which includes:
Lending at points of sale (POS lending). The bank takes the 2nd place in this market segment. Point of sale lending allows the Bank to diversify geographic risks and provide services to clients throughout Russia;
Credit cards - 4th place in the market. Credit cards are offered to the highest quality POS lending borrowers.
The Bank provides a wide range of services to corporate clients. The share of the corporate portfolio is 16% of the total loan portfolio of the Bank. OTP Bank is also a leading player in the foreign exchange market.
High capital adequacy is a characteristic feature of OTP Group's business. OTP Bank's policy to maintain capital adequacy is fully consistent with the approach of OTP Group, as of February 1, 2011 the Bank's capital adequacy ratio is 17.92% (RAS).
The products the Bank specializes in are mainly high-margin products. The Bank pays great attention to the control and management of risks, minimization of transaction costs, as well as measures to improve the quality of the loan portfolio. Table 2.1 contains basic surface information about the bank.
Table 2.1.1 OTP Group: Basic Information
|
Ba1 (Moody's) / BB (Fitch) |
|
|
State. registration number | |
|
Nominal output |
RUB 2,500,000,000 |
|
Term of circulation | |
|
Coupon payment |
Semiannually |
|
Type of accommodation |
Book building |
|
Organizers |
ZAO Citibank and ZAO VTB Capital |
|
Quote list |
The placement is planned through the quotation list "B" |
|
Lombard List |
The issue meets all the criteria for inclusion in the Lombard List of the Central Bank of the Russian Federation |
OTP Bank is part of the international financial group OTP Group, which is one of the leaders in the financial services market in Central and Eastern Europe. OTP Bank Plc., credit ratings Baa3 (Moody's) and BB+ (S&P) owns 95.9% of the authorized capital of OTP Bank and is the largest asset of OTP Group. Shares of OTP Bank Plc. traded on the Budapest Stock Exchange, 68.86% of the shares are in free float. The largest shareholders (according to the Budapest Stock Exchange as of December 2010) are Timur Megdet and Ruslan Rakhimkulov (9.02%), the oil company MOL Hungarian Oil and Gas Public Limited Company (8.57%), as well as an insurance and banking group Groupama (8.31%) . bulgaria russia ukraine howatia romania serbia slovakia montenegro
OTP Group was founded on March 1, 1949 in Hungary as a state savings bank. At the end of 1990, the bank was reorganized into a public limited company and renamed the National Savings and Commercial Bank, which is how the abbreviation OTP Bank stands for in Hungarian.
Subsidiary banks of OTP Group are present in 9 countries:
Ukraine
Romania
Slovakia
Montenegro
Croatia
Bulgaria
Rice. 2.1.1 Geographic presence of OTP Group
For more than 60 years of history, the OTP brand has become well known in Europe - now it is trusted by more than 13 million customers in 9 countries. OTP Group today is about 1500 branches, more than
4,000 ATMs, more than 57,500 lending points, almost 13.5 million issued cards. OTP Group employs more than 30 thousand people.
OTP Bank (Hungary) is the largest bank in Hungary and holds a leading position in the market of bank cards, mortgage loans, POS lending and other segments of retail banking services. OTP Bank (Hungary) has client and partnership relations with more than 60% of Hungarian households, 70% of municipalities and more than 30% of companies. OTP Bank (Hungary) has been repeatedly recognized as the Bank of the Year by Euromoney, The Banker and Global Finance. Subsidiary banks of OTP Group are leaders in all major segments of retail banking in Bulgaria and Montenegro, are actively developing in Russia, Ukraine and Romania and hold strong positions in other regions of presence.
The international activities of OTP Group also cover a number of important areas in the areas of financial, insurance, investment and banking business - from asset management to leasing and pension fund.
Table 2.1.2 Financial results of OTP Group
|
Indicators, mln.Euro |
2010 G. |
2009 G. |
|
Consolidated profit after tax | ||
|
Profit before tax | ||
|
Total Profit | ||
|
Net interest income | ||
|
Total assets | ||
|
Total share capital | ||
|
Loan portfolio | ||
|
Deposit portfolio | ||
|
Return on assets | ||
|
Return on equity | ||
|
Net interest margin |
The structure of any organization is an ordered set of its individual elements. The bank is a functional-hierarchical structure that ensures the performance of management functions, maintains appropriate vertical and horizontal connections and separation of management elements. Grouping of divisions occurs in accordance with the functions that reflect the main directions and areas of activity. The functional structure provides the bank with quite serious competitive advantages due to its clarity, harmony, reliability of communications, the absence of their duplication, which makes it possible to communicate without delay to the performers and implement management decisions.
The bank has a rigid hierarchy of power and a system of control from the top management, decisions are made centrally. But at the same time, the level of training of specialists ensures a wide specialization in the work of personnel (interchangeability).
The supreme management body of the bank implements its functions and tasks directly through the executive and control bodies, which are fully accountable to it.
The executive and control bodies of the bank are staffed with highly qualified bank employees. The chairman of the board of the bank in accordance with the Charter is elected by the supreme management body of the bank and is a member of its executive body.
For the general management of the bank's work, as well as monitoring and control over the work of the board and the audit commission of the bank, OJSC CB OTP has a bank council (board).
Members of the Board of Directors elect the Chairman of the Board of the Bank and his deputies by a majority of votes. Members of the bank's council cannot be simultaneously members of the board or members of the audit commission of the bank.
The Council of the Bank solves strategic tasks of management and development of the Bank's activities, its meetings are held at least once a year. In its work, the council is guided by the current legislation and regulations.
The organizational structure of OJSC CB "OTP" includes functional units and services of the bank, each of which has certain rights and obligations.
The director manages the bank and represents the enterprise in all institutions and organizations, manages the property of the enterprise, concludes contracts, issues orders for the enterprise, hires and dismisses employees in accordance with labor legislation, applies incentives and imposes penalties on employees of the enterprise.
Subordinate to the director are: chief accountant, head of the retail services department, head of the operations department, head of the settlements department, head of the security department, head of the legal department, head of the personnel department. Each of them is subordinated to subdivisions specializing in the areas of the bank's activities.
Several leading banks operate in Russia, among them OTP Bank. This organization offers products and services to both individuals and legal entities. Favorable service conditions and a loyal credit policy attract new customers every day and allow the bank to develop rapidly.
About OTP Bank
The history of the financial organization began in 1994. Initially, OTP was called Investsberbank, but due to the radical metamorphoses associated with entering the OTP Group, in February 2008 it became known as OTP Bank
Group
In 2006, OTP Bank became part of the Hungarian OTP Group, which today is the leading financial institution and leading provider of banking services in Europe. The Group is involved in such areas as banking, insurance, investment, leasing. Its basis is OTP Bank, located in Hungary. It occupies 26% of the national market, and the value of its assets is estimated at 10,978,359 million forints. Apart from Russia, the following countries belong to the group:
- Ukraine.
- Bulgaria.
- Slovakia.
- Serbia.
- Montenegro.
- Croatia.
- Romania.
The Latin abbreviation OTP stands for Országos Takarékpénztár (National Savings Bank). Over time, it migrated to Russian and began to be used to name local branches.
Story
OTP Bank is developing rapidly. Throughout its activities, there has been a constant increase in assets and profits, the introduction of new technologies, the creation of high-quality products. Great achievements have been repeatedly noted at various awards. We should also pay tribute to the management, which, due to their correct decisions, brought the company to a high level.
The history of the development of OTP Bank is presented in the table:
| Year | Event |
|---|---|
| 1994 | A license to operate has been obtained. |
| 2003 | The first loan was issued, after which a course was set for the development of consumer lending in Russia. |
| 2004 | 30 branches were opened all over Russia. |
| 2005 | Merged with Russian General Bank. |
| 2006 | Two banks were merged. |
| 2007 | It was included in the rating of financial institutions with dynamic development, according to RBC.Rating. |
| 2008 | Took 8th place in the NAFI ratings. |
| 2009 | He became the owner of two significant awards in the financial sector "Financial Olympus" and "Brand of the Year". |
| 2010 | In the second, he won the Brand of the Year award. |
| 2011 | Became the owner of the awards "Financial Olympus", "Finance" and others. |
| 2012 | A new president of the company, Z. Illes, has been appointed. Internet banking has been created, allowing you to carry out transactions through your personal account on the website. |
| 2013 | Georgy Chesakov took the position of the president of the company. Launch of a mobile application that improved remote customer service. |
| 2014 | It took the 22nd position in terms of its reliability among Russian banks in the Forbes rating. |
| 2015 | I. Chizhevsky took the presidency in the company. |
| 2016 | A new Chairman of the Board of Directors of the company Z. Mayor was elected. |
| 2017 | RAEX assigned a rating of ruA. |
Mission and Vision
"OTP Bank" seeks to win the trust of consumers, which he succeeds. It sells affordable products and services in all regions of the Russian Federation. Its mission is to increase the level of financial literacy and develop the banking services market. The vision of OTP Bank is to achieve the following long-term goals:
- increase the number of regular customers up to 3 million;
- get into the TOP-20 banks of the Russian Federation;
- become one of the main industries of the OTP Group.
Given that OTP has a stable growth in profits and other indicators, it will be able to realize its plans in the near future. A large flow of customers is ensured by favorable conditions for loans and deposits, a wide selection of banking products, and high-quality European-level service. Tariffs are calculated for citizens of various social status, including pensioners, beneficiaries, and the unemployed. The requirements that are put forward to potential customers are very loyal.
Management of OTP Bank
In the process of the company's formation, its management was constantly replaced. However, today it looks like this:
| Scope of leadership | Job title | Full name |
|---|---|---|
| Governing body | The president | Chizhevsky I.P. |
| Deputy Chairman of the Board, Member of the Board | Kapustin S.N. Dremach K.A. Belomytsev I.Yu. Satybaldiev M.M. Vasiliev A.V. | |
| Director of Legal Support Directorate | Oreshkina Yu.S. | |
| Board of Directors | Chairman of the Board of Directors | Z. Major |
| Member of the Board of Directors | R. Barlai F. Boehle I.P. Chizhevsky P. Chani M.Akosh Sh. Bela A.Sentpeteri Kummer A.Yu. |
Financial indicators
"OTP Bank" for the last reporting period (03.2018) has improved its financial performance. The indicators from the reporting are given in the table:
Address and details
The main office of the bank is located in Moscow and has the following legal and actual address: 125171, Moscow, Leningradskoe shosse, 16A, building 1. However, postal correspondence is delivered to the address: 127299, Moscow, Clara Zetkin street, 4A, building 1.
To make transfers, below are the details of the financial institution:
| Name of company | JSC "OTP Bank" |
|---|---|
| BIC | 44525311 |
| TIN | 7708001614 |
| checkpoint | 774301001 |
| OGRN | 1027739176563 |
| Correspondent account | 30101810000000000311 in the Central Federal District of the Bank of Russia |
| OKVED | 64.19, 66.19 |
| OKPO | 29293885 |
Clients and partners
The main contingent served by the bank are individuals. For them, he developed a standard set of products, including consumer loans at retail outlets, deposits, and credit cards. It also serves corporate clients. For them, settlement operations, placement of funds on deposit accounts and much more are carried out.
The bank has many partners. The most popular of them are the following companies: Moscow Jewelry Factory, Snow Queen, Megafon, Euroset. They offer various discounts and bonuses to bank customers. You can also apply for a loan in partner stores, which is very convenient.
OTP Bank is the leader in the financial market in Russia. Therefore, choosing a reliable financial institution for making deposits or applying for a loan, you should pay attention to it first of all. It offers the most favorable conditions in Russia, which will be optimal for various segments of the population.
Sandor Chani
Chairman of the Board of Directors of OTP Bank Plc.
Sandor Cani graduated from the College of Finance and Accounting in 1974, the Budapest University of Economic Sciences in 1980, and completed his postgraduate studies there. He is a certified auditor and a qualified pricing specialist.
After completing his education, he worked in the Financial Department, and then in the Secretariat of the Hungarian Ministry of Finance. From 1983 to 1986 he headed a department of the Ministry of Agriculture and Food Industry. In 1986 he moved to work in the banking sector: he became the head of the department of the Hungarian Credit Bank. From 1989 to 1992 he worked as deputy head of K&H Bank.
Since 1992, he has been Chairman of the Board of Directors of OTP Bank Plc. Responsible for the strategy and operations of the bank.
He is a member of the European Board of Directors of MasterCard, Vice President of the Board of Directors of the oil and gas holding MOL Group, co-chairman of the Hungarian National Association of Entrepreneurs and Employers. Until April 2011, he served as a member of the Board of Directors of the Hungarian Banking Association. Since July 2010 he has been the head of the Hungarian Football Association.
Zoltan Mayor
Chairman of the Board of Directors of OTP Bank
Zoltan Mayor
Chairman of the Board of Directors
OTP Bank
Zoltan Mayor was born in 1966. He graduated from the Technical University of Cluj-Napoca (Romania) in 1990 with a master's degree in electronics and telecommunications. In 1994, he completed his studies at the Budapest University of Economic Sciences with a Master's degree in International Economics and Finance. He continued his education at the Weatherhead School of Management at Case Western Reserve University (Cleveland, Ohio, USA) and in 2002 received an MBA degree in marketing.
Between 1992 and 2006, he held various positions at KPMG, Citibank, ABN AMRO/K&H Bank, GE Capital International Services (GECIS) / Genpact. From 2006 to 2007, he worked as General Manager responsible for financing the country's health sector at the Hungarian Health Insurance Fund. Later he joined the Management Board of UniCredit Tiriac Bank (Romania), where until 2010 he was responsible for the retail banking business (segments of individuals and SMEs). In 2011, he moved to work at UniCredit Bank Austria, where he headed consumer lending in the Central European divisions. From 2013 to 2015, he worked as a member of the Management Board of the Austrian bank Hypo Alpe Adria Bank as the bank's chief director for Bosnia and Herzegovina.
In 2015, he accepted an offer to take the position of Managing Director, Head of the Digital Technologies Department of OTP Group, and also head the Board of Directors of OTP Bank JSC.
Zoltan Mayor is a member of the Advisory Board of the Bucharest branch of the Maastricht School of Management (Bucharest, Romania). He teaches in the framework of mentoring programs and seminars on banking for students of Corvina University (formerly the Budapest University of Economic Sciences and Public Administration).