Hi all!
After I wrote a few tutorials about the iPhone, I began to get asked the following question more and more often: Sergey why the computer does not see the iPhone. It's one thing when you were asked about it once, and another thing when this question comes up regularly! I decided to deal with this issue and as it turned out, the reasons for this can be very different and, naturally, the approach to solving this problem can also differ.
I have collected 10 tips that I want to tell you about here. Let's get down to business right away!
Reinstall USB drivers
One proven way to fix this problem is to reinstall iPhone USB drivers. We need through Device Manager uninstall them and then reinstall them.
First, use a USB cable to connect to iPhone computer. Next, go to the Properties section of the Computer and open Device Manager.
In the window that opens, find the USB Controllers section or it may also be the Portable devices. Open it and look for Apple Mobile Device USB. You need to right-click on it and select Delete.
In the confirmation box, check the box " Uninstall driver programs for this device" and click OK.
Old, bad, unnecessary driver will be removed!
Now disconnect from computer USB iPhone cable and plug it back in. The driver will be reinstalled, as indicated by the following window:
Also on the iPhone, we should be asked for permission to give the computer access to photos and videos. Naturally click Allow.
In most cases, when the computer does not see the iPhone, this method will solve the problem. But if that doesn't work for you, then let's try other tips!
Update chipset drivers (USB)
Every computer has a motherboard, and chipsets are installed on it. So these chipsets are responsible for connecting to a computer various devices. Chipsets also need drivers to work properly. In some cases, drivers start to work unstable. Most often this can happen if from some.
It happens that the computer not only does not see the iPhone, it cannot detect any other phones or flash drives at all. I just had this on my old Windows. Updated chipset drivers helped.
What to do in this situation?
First option. First, open the site http://devid.info/ru and click on the green button Download to download the DevID agend program for quick installation and updating of drivers.
When installing, uncheck the boxes so as not to install too much.
After starting the program, you can click Start Search and the program will scan the hardware and offer to update old drivers.
It's good if there is a fresh version of the driver for the chipset. In this case, it will be updated. But if not, then try the following steps.
1.2 Download and install chipset
The second option is to download the drivers yourself and install them. Depending it's yours motherboard, it could be an intel or amd chipset. Consider the installation on the example of chipsets from intel.
On the official website of Intel, here at this link: https://downloadcenter.intel.com you can download the program for chipsets. Press the blue Chipset button.
1.3 Auto-selection of Intel drivers
Third option. You can also make it so that Intel themselves select the drivers we need for our system. To do this, they have a special utility on their website that will scan our equipment and install the necessary programs.
Click "Trust Computer"
Please note that when we connect our phone to the computer, a request appears on the screen where we must allow access to settings and data. Just click Trust.
Connect to a different USB socket
Try changing the USB port. Especially if you insert the cable from the iPhone to the connectors on the front panel of the system unit. Try plugging the cable into one of those connectors on the back of the system unit. These connectors are directly soldered to the motherboard and they work as cool as possible!
Reinstall iTunes
I hope you know that in order to fully manage your iPhone on a computer, we need iTunes for Windows. If it does not work for you, then you need to reinstall it. Or you can just update.
Download the latest version and install over the old one. The program will be updated.
Restart the Apple Mobile Device Service
Before following this step, be sure to disconnect your iPhone from your computer and close iTunes. Now we need to restart Apple services. Because you never know, suddenly they are stupid.
Open the search bar by pressing the WIN + Q hotkeys and enter Services in the search bar.
We launch the found program and find the service Apple Mobile Device Service. Open it with a double click.
We stop the service.
Now you need to make sure that the startup type is Automatic and then restart this service.
Open the computer section and find the iPhone
After updating iTunes and restarting the Apple service, the computer should now definitely see the iPhone. Open the Computer section and find the phone here.
In my case, it is at the very top, but yours may be at the bottom. Be careful, suddenly the computer sees the iPhone, and you just don't pay attention to it here!
Connect iPhone to another computer
If you connect your iPhone to another computer, you can immediately understand where to dig next. If another computer sees the iPhone, then the problem is most likely on the side of your computer, which does not see the phone. If other computers or laptops do not see the iPhone, then there is certainly something with the USB cable or with the phone itself! For reliability, I would connect the phone to two different computers that have different systems.
Breaking
If none of the above methods solved the problem and the laptop or computer still does not see the iPhone, then something is broken in the device itself. I think that just the power connector into which the cable is inserted simply failed.
Try, test and I hope you succeed.
Although modern iOS devices can be used independently of a PC, there are situations when you need to use this option. When the computer does not see the iPhone connected via cable to the USB port, the problem is in the drivers for iTunes or other services. Sometimes things are simpler because the cable may have broken or the iPhone has simply been connected incorrectly. First you need to find out the cause of the problem in order to correct the situation.
Why the computer does not see the iPhone
The most common answer to a question about why the computer does not see the iPhone is a problem connecting to the iTunes service. Sometimes, in order to solve this problem, you need to press the confirmation of connecting to a PC on a mobile device. If after this action the PC does not see the iPhone, it is worth checking the performance of the USB port. Problems can occur due to old versions of programs, applications and drivers for motherboard chipsets. In other cases, the consultation of the master will help to find out the cause of the situation.
Cable breakage
The main reason for not connecting the device to the PC is a faulty or damaged connection cable. Inspect the existing USB cable for damage. There are cases when the contacts are damaged inside the wire (visually it is difficult to identify) and the computer does not see the iPhone. To check, compare the operation of the device with another cable: if the problem is in the accessory, then everything will work out. Have you verified that the cord is damaged? You can solve the problem in the following way:
- purchase a new cable;
- try to fix it yourself;
- contact a specialized service center.
iPhone won't connect to computer via USB
The second most common are problems with USB ports: the connection is unstable or the device is not detected at all. There may be mechanical damage to the connectors of both the PC and the mobile device itself or their clogging. Perhaps, in the absence of synchronization, the computer does not see the iPhone: its operating system is outdated. Often there is a fixable problem with the USB driver. The interaction between the PC and the phone is affected by security programs, which can also interfere with the connection.
Error when starting Apple Mobile Device Service
Restarting the mobile device or laptop helps resolve the issue of desynchronization. It happens that the PC fails to start the Apple Mobile Device service. Third-party software or the usual “glitch” can interfere, which is corrected by restarting this service. The way to fix incorrect work is to reinstall, which is done simultaneously with the reinstallation of all iTunes software components.
Why iTunes does not see the iPhone
Users of apple devices are constantly faced with problems interacting with a PC. In some cases, iTunes does not work on the computer, in others errors are displayed. The reasons for the lack of response may be a defective cable, USB port or charger slot. Apple service status error, old drivers, antivirus banned, or malware impact occurs. An outdated version of iTunes or operating system device interferes with normal synchronization and, as a result, the computer will not be able to see the iPhone.
iPhone problems
A laptop or PC will not be able to recognize the connected device when the iPhone is not working. It may not respond to taps and touches on the screen, or it may simply turn off. Try to force restart your iPhone. Hold down the bottom volume button (for new models) or the Home button (for iPhone 6 and below) and the Power button until the apple appears on the display.
On average, this takes about 10 seconds. Otherwise, plug your phone into a charger for at least an hour. It usually takes a few minutes for the device to start charging. In case of failure, it is worth checking the integrity of the connector, cord and adapter. Parts must be intact and clean. After making sure that the charging system is visually in order, but the computer does not see the iPhone that way, you will have to use the help of a service center.
What to do if the computer does not see the iPhone
Users may encounter an issue where an invalid iPhone response is received when trying to connect. Often this happens due to the Lockdown folder in Apple software files. Fixing this problem is simple. Windows users need to go in File Explorer to the Apple folder under Application Data or ProgramData and delete the folder called Lockdown in the Trash. After the reboot, iTunes should resume, and the PC will begin to recognize the apple communicator.
How to connect iPhone to computer via USB
Each Apple mobile gadget comes with a connection cable. It provides an iPhone connection to a computer via USB on the principle of a flash drive in order to exchange videos, files, photos and others. In addition, you will need a PC with the latest version of iTunes installed. The disadvantage of this method is the physical attachment to a stationary PC or laptop. The process goes through the steps that you need to follow:
- connect the USB cable to the device;
- connect to PC;
- next comes the installation of iTunes (if this program has not been installed before);
- launch and setup of synchronization.
What to do if iTunes does not see iPhone
In cases where the iPhone does not connect to iTunes, you can use the standard set of tips:
- check the integrity of the cable, phone connector, USB;
- allow the connection by clicking OK in the pop-up window on the device screen;
- update drivers, phone or PC OS;
- install an iTunes update or simply restart the program;
- restart Apple Mobile Device;
- restart your iPhone or PC.
How to reinstall Apple Mobile Device
When the Apple Mobile Device Service does not start, it is worth making several attempts to re-download it. For this you need:
- turn off the phone, turn off the iTunes application;
- for Windows OS, write services.msc on the command line;
- in the window that appears, find the service we need and open its properties;
- change the startup type to "Automatic" and stop the service;
- after waiting a bit, click the "Start" button;
- restart your computer and reconnect your iPhone via USB by opening iTunes.
If the problem is not resolved, you will need to reinstall the software component. Uninstalling and reinstalling the Apple Mobile Device Service involves uninstalling and reinstalling all iTunes items at the same time. Under Program Files, search for and delete iTunes, iPod, Bonjour folders. In the Apple folder, Common Files section, delete Apple Application Support, Mobile Device Support, CoreFP. Then download a new installation file from the Internet and follow simple instructions how to connect iPhone to computer to restore work.
What to do if the computer does not see the iPhone as a removable disk
The main reasons why the iPhone is not detected as a flash drive (removable disk) are the following problems:
- USB connection failure;
- problems with iTunes components;
- device malfunction.
Correcting the situation is real, it is important to find out what was the result of the error. A damaged cable will need to be replaced. With a broken USB port, you can use another available one. In case of software problems, restart the device, PC, or reinstall Apple software components through the control panel. If the above tips did not help and the laptop does not see the iPhone via USB, it is worth diagnosing the phone at an Apple service center.
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We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: iTunes does not see iPhone, what should I do?".
In contact with
You can find a working way out of this situation on the Internet, but you have to make your way through the mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all " iTunes does not see iPhone«.
iTunes often intimidates iPhone, iPad, and iPod Touch users. The program seems confusing, complicated, and extremely inconvenient. So he also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).
You should not despair (and switch to Android), there are always solutions to the problem. If iTunes does not see the iPhone, check if it works:
- Software. Reinstall iTunes by downloading latest version.
- cable. Try using a different cable.
- computer. iTunes does not see the iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the issue.
- USB ports. Often it is the USB port that is the problem. Try using the connector on the back of the system unit.
If all the standard methods did not help, then it's time to take on heavy artillery.
Can't see because he doesn't trust
The iPhone or iPad are completely self-sufficient, stand-alone devices, but they still need to be connected to a computer from time to time to transfer large amounts of data, install software, and so on. In this case, sometimes there is a problem of synchronization of devices, which can often be solved by the methods described below.
ON THIS TOPIC:
We will talk about trusted computers, or rather, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user is prompted to "Trust this computer?" and must answer yes to it in order to access the settings and content on the mobile device.
If you decline the request, then a synchronization problem may occur in the future., and in order to solve it, you will need to use the instructions below.
On Mac
So, in order to get a second request and "start to trust" your Mac computer, you need to select " Transition —> Navigate to a folder” (or use the keyboard shortcut “ ⌘Cmd + ⇧Shift + G«),
and then go to /var/db/lockdown and delete all certificates in this directory.
On Windows XP, 7, 8, 10
In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files ( Start —> Control Panel —> Folders settings),
and then go to C:\ProgramData\Apple\Lockdown(for Windows 7, 8, 10) or C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
If removing certificates from a Windows PC did not solve the problem, you will have to use a more complicated method:
1 . Right click on the shortcut " A computer", select " Properties" and find " Device Manager«;
2 . In chapter " USB controllers» right-click to open the context menu of the item « Apple Mobile Device USB Driver» and press « Update Drivers...«;
4 . In the window that appears, click " Review» and go to the directory C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, where we are interested in a file called " usbaapl", which you want to install.
If none of the methods described above helped solve the problem, then it is probably not caused by obtaining a trusted status for this computer. Try the following:
iTunes does not see iPhone or other Apple device in Microsoft Windows XP
1
. Close iTunes after disconnecting your device;
2
. Go to Start -> Run and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3
. Find an item Apple Mobile Device and in the next window click on Stop;
4
. After stopping in the same window, click on Run;
5
. After restarting the service, iTunes will be ready to work with your device.
The iPhone communicator is a legendary device and an object of desire for millions of people around the world. However, even with this phone there are difficulties. Let's try to figure out what to do with it. The Apple phone is also popular in our country. Despite the fact that this device is much more expensive than its competitors, it is in incredible demand - it is prestigious and elegant.
Why the computer does not see the iPhone: reasons
So, you connect your iPhone to your computer, but in response, silence. Primarily,
experts advise examining the cable in search of possible cuts or cracks. This is especially true for people who have pets. If such an inspection did not give results, try inserting the cable into a different USB port - perhaps the problem lies in it.
Also take a look at the phone connector - there is a possibility that the contacts have oxidized. To bring them back to normal, just use the eraser by swiping it directly over the contacts.
If, nevertheless, the computer does not see the iphone because of the cable, and it needs to be replaced, we advise you to purchase the original part - even if it is made in China, it costs a little more than a copy, it will work much longer. Counterfeits, on the other hand, are characterized by failures, and they break quickly.
The computer does not see the iphone: the case is in the communicator
If you managed to find out that neither the USB port nor the cable is to blame for the problem, most likely the problem occurred in the phone itself. In practice often
the lower cable becomes unusable in This part breaks, as a rule, when the smartphone is subject to falls. Probably, once the phone fell on the back of the case, and this affected the performance of the cable.
If, for example, the computer does not see the iphone 5 for the reason described above, the work to replace the specified part will cost about 1000 rubles, possibly more. AT this case the price does not significantly depend on the modification of the communicator. We also note that sometimes iPhone owners change the cable on their own.
However, without the necessary skill, it is highly not recommended to take such actions, since it is highly likely that you will not assemble the smartphone back if you do not have professional knowledge in this area. Thus, something else can go wrong along the way.
The destructive power of water
Very often, the problem occurs when moisture gets into the smartphone. You can object: "The computer does not see the iPhone 3g, but I did not bathe with it." It is not necessary to do this. It is enough just to hold the communicator in a room with high humidity. This can cause serious problems, because moisture still gets into the interior of the phone.
If you recognize your case in these lines, you must turn off the device and
contact the service center. But especially resourceful users disassemble the communicator on their own, and then dry it. However, you can resort to such measures only if you are absolutely confident in your own abilities.
It's all the fault of the current
From time to time, the computer does not see the iPhone 4s (possibly another modification) due to problems in the power chip. Unfortunately, the part is expensive, and replacing it can cost about 3,000 rubles, and sometimes more.
In addition, we must not forget that the firmware can also show character. Crashes are especially frequent in the case of unofficial firmware. It is necessary to return the phone to its “clean”, factory state.
Possible Solutions
When it comes to the USB cable, when replacing it with a working and tested one, I am glad that you can buy such a useful thing in a variety of electronic equipment stores.
If the problem is internal, and you have experience in repairing the iPhone, you can replace the broken part yourself. In the absence of the necessary knowledge, contact professionals from branded service centers.
iTunes Doesn't Recognize iPhone, or Software Issues
To get started, reinstall the iTunes app by downloading the latest version from the official website. If this does not help, let's move on to setting up the operating system.
If the Windows XP platform is deployed on the computer, you must perform the following steps: close iTunes, after turning off the device. We go to the "Start" menu, the "Run" item, and enter "services.msc" in the window that appears. A similar result can be achieved by going to the "Control Panel", the "Administration" section, the "Services" item.
the restart of the service will be completed, "iTunes" will be fully prepared to work with the communicator.
If you have Windows 7 installed on your computer or Windows Vista, the plan of action is as follows: we go in, right-click on the “Apple iPhone” and select the “Update driver” function, which is present in the next one that appears, search for a driver on the computer using the appropriate item.
After that, we are interested in choosing a driver from the list of already installed ones. We turn to "install from disk". In the dialog box that appears, click the "Browse" button. We go to the “C” drive, the “Program Files” folder, then “Common Files”, after that “Apple”, the “Mobile Device Support” we need and, finally, the “Drivers” directory. Run the file "usbaapl".
Click "OK" in the install from disk window. Click "Next" and complete the driver installation. Open the iTunes program to check if the device is recognized correctly.
If the problem arose in the Mac OS X environment, disconnect the communicator from the computer, closing it first in iTunes. We open a file manager called “Finder” and move several items to the “Trash”: the folder with the “iTunes” application, a shortcut to this program from a special launcher, the files “AppleMobileDevice.kext” and “AppleMobileDeviceSupport.pkg”.
We restart the computer, delete the contents of the Recycle Bin, restart the computer again. Download the latest iTunes app for Mac platform. We connect the device and use iTunes. So we have analyzed the main cases in which the computer does not see the iphone, as well as ways to solve this problem. Just a few simple steps can help you get rid of the problems that have arisen, but if this does not happen, you should take the device for deep testing to a service center as soon as possible.
Despite the fact that modern iOS devices can do without a computer, there are scenarios in which you still have to turn to it. It is quite logical that certain roughnesses may arise at the intersection of technologies, and it is with such questions that we will try to understand this material.
One of the most common problems when working with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are stored on both gadgets for subsequent authorization. By default, the “Trust this computer” prompt should be displayed the next time you connect, but the other day the author encountered the opposite situation, when the request was not repeated after a negative user response. You can solve the problem, as expected, in a few simple steps.
Let's start, as expected, with the "native" environment for iOS and iTunes - the OS X operating system. Of course, due to hardware and software integration, problems here are less common, but no one is immune from accidents. So, if the iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer, execute the key combination [ cmd]+[shift]+ [G] (or choose Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that you want to delete. 
After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be recognized by the system.
For Windows OS, which your obedient servant faced with "perseverance", the essence of the procedure remains the same. The only difference here, apart from a different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the Start menu and go to the Folder Options section, where on the View tab we select the parameter of the same name. As for the address, it varies for different versions of Windows.
Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown
If the above manipulations did not solve the problem, there is a more complicated method for the Microsoft OS related to the mobile device driver and described by a YouTube user with nickname STOK SHOK.
We hope these tips will help your gadgets find mutual language. As usual, do not forget to look where you can ask a question regarding the use of Apple technology, send screenshots