Today you will learn what steps you need to take to cancel your order on AliExpress and get your money back for the product.
If the order has already been paid for and sent by the seller, then it will be impossible to cancel such an order.
You can cancel an order only when the goods have been paid for but not yet shipped, or immediately before payment for the goods - about this, but in more detail right in this article.
Canceling an order on AliExpress after payment before shipping
1. Log in to your account on AliExpress.
2. Go to the “My AliExpress” section:
3. On the page that opens (in the left column), click on the “My orders” link:
4. Opposite the desired order, click on the “Cancel order” button:
There is NO "Cancel order" button. What to do?—
5. On the order page, click on “Request order cancellation”:
6. Select the reason for canceling the order. For example, “I don’t need this order”:
7. Click on the “Send” button:
8. Now a mark will appear on the order page indicating that your request to cancel the order is awaiting confirmation from the supplier:
If the seller approves the cancellation of the order (some time must pass), then in place of the phrase “Your order cancellation request is awaiting confirmation from the supplier” written above, the phrase “Payment Processing” will appear:
Refund periods vary - from 3 to 20 days. The money will go to the payment system with which the order was paid. For example, if you paid via a bank card, the money will go back there. We paid through Yandex Money - the refund will be made there.
Video. How to cancel a paid order on AliExpress:
Canceling an order on AliExpress before payment
Canceling an order on AliExpress before payment is as easy as shelling pears (you don’t even need to record video instructions) - it’s enough not to pay for the goods within 20 days, then the order is automatically cancelled. Then such orders move to the “completed” status.
To ensure that you no longer have questions and problems related to canceling orders on AliExpress, you need to take a more responsible approach to each purchase:
Do you have any questions about this topic? Ask them in the comments below. I will be happy to answer them.
When making purchases on Aliexpress, the seller sometimes needs to cancel the order. There are several reasons for this:
- There were problems with payment;
- You don't need this product;
- Order processing took too long;
- The seller increased the cost of the order;
- The seller cannot send the goods using the chosen method;
- The seller did not answer the questions asked;
- Product is out of stock, etc.
How to cancel an order, and what details should you pay close attention to?
According to Aliexpress rules, the buyer has the right to demand cancellation of the order only until the seller has sent the goods. However, cancellation of the order cannot be carried out unilaterally, even if the payment was made just a couple of minutes ago. The buyer must wait for the seller's consent. The seller is given a certain time to confirm the cancellation of the order, usually several business days.
In order to cancel an order, you must log into your personal account and select the required one from the list of orders. Next, you should click the “Cancel order” button (the order cancellation button becomes available to the buyer after verification of the payment).
Confirm the selected action by clicking the “Request order cancellation” button.
In the window that opens, select the reason for canceling the order and click the “Submit” button.
Without confirmation from the seller, the order can only be canceled after the order processing time has expired.
The most loyal reason for refusal for a seller is the wrong choice of product. In this case, the Aliexpress administration will not apply sanctions against the seller. Quite often, sellers themselves are the initiators of termination of the transaction, however, they ask buyers to indicate exactly this reason for the refusal. This scheme is usually practiced when the ordered product is not in stock, the desired color, style, etc. The reason may also be the minimum amount for sending the order. For example, you ordered an item worth $1.50, and the seller specified a minimum order amount of $10.
If the buyer is very insistent on a reason that is unfavorable to the seller, the second may refuse to cancel, despite the fact that the order cannot be completed by him. In order to avoid sanctions, the seller can transfer the order to the shipped category by indicating the shipment track number. Since the track number is not proof of the actual shipment, we can say that the seller is thus engaged in forced deception. In this case, the buyer can demand a full refund by opening a dispute, indicating the reason “No tracking information”. But the buyer will have the opportunity to open a dispute only after six days after the order is transferred to the “shipped” category.
If you do not want a long refund of the money paid, when canceling the order, select the reason that is most convenient for the seller. Thus, he will be more willing to meet you. If the seller confirms the request to cancel the order, the transaction is closed and the money is returned to the buyer within two weeks from the date of termination of the transaction in the same way as the order was paid for.
Information about refunds can be seen in the order interface, in the “Financial” tab.
How to cancel an unpaid order on aliexpress?
An unpaid order on Aliexpress is not considered completed. If after 20 days the buyer does not transfer the money, the order will be closed automatically. In the "Action" field, the "Pay Now" button will be replaced with the "Add to Cart" button.
Unpaid orders cannot be removed from the general list.
When ordering things and items at competitive prices on Aliexpress, buyers have every right to cancel the order even after making payment. But this is only possible if certain conditions are met. Many customers are interested in whether if they cancel their order on Aliexpress, they will get their money back.
The buyer may decide to refuse the ordered product for many reasons:
- there were no funds to pay;
- the product suddenly became unnecessary;
- it took too long to process the order, resulting in the buyer getting tired of waiting;
- the merchant increased the price of the goods;
- the buyer has decided that the product is not suitable for him for some reason;
- the merchant is not able to send the goods in a way convenient for the customer;
- The selected product was out of stock.
Another reason for canceling an order may be the minimum amount required for the supplier to send the goods. For example, a buyer ordered a product whose cost is 2 dollars, but the product must be ordered from a merchant for an amount of at least 10 dollars.
The customer has the right to cancel an order on Aliexpress even after payment has been made, but it is valid when the merchant has not yet dispatched the goods paid for by the customer. You can cancel an order unilaterally, even if you made the payment just a few minutes ago.
In order for the delivery of goods to be canceled at the initiative of the buyer, you must wait for the supplier’s response. The latter is given several working days to confirm this action. Another order is canceled without confirmation from the merchant if the period given to him to process the order has expired.
How to cancel an order on Aliexpress and get your money back
Are you wondering how to cancel an order on Aliexpress? To do this you need to do this:
For the supplier, the best reason for refusal is the wrong choice of goods by the buyer. In this state of affairs, the administration of the most popular Internet site does not use any sanctions against traders.
It often happens that suppliers themselves decide to terminate a sales transaction, inviting buyers to choose one or another reason that will be more profitable for the merchant. This option is optimal, for example, if the required product is not in stock, the wrong style is available, etc.
When canceling an order, it is better to indicate a reason that is beneficial for the supplier in order to be able to quickly receive the money back. Now the customer has only one question: if the order on Aliexpress is cancelled, how can I get the money back quickly and is it realistic? If you meet the seller halfway, then he will not keep you waiting long for an answer (if, of course, he is a respectable supplier).
And it’s worth noting that things are easiest with unpaid orders. They do not require any action on the part of the merchant, so there is no point in canceling them. The buyer is given 20 days to pay - if after this period he does not make the payment, the order is automatically closed. The "Pay Now" button will change to "Add to Cart".
How to return a canceled order on Aliexpress
After clicking “Cancel order” there will be a message that the order is awaiting confirmation from the merchant. And the order status indicates that the supplier is processing the order.
If at this point in time you began to think about how to return a canceled order on Aliexpress, then there is a “Resume order” button especially for you.
When the supplier confirms the cancellation, the status "Payment Processing" will appear.
Not only the buyer, but also the Aliexpress administration has the right to cancel the order. This happens when the supplier has been suspected of fraudulent activities. In this case, the order is frozen until the circumstances are clarified and the seller provides evidence of his integrity. But if the supplier really turns out to be a fraudster, then the order is canceled by the administration.
What to do if the order for Aliexpress was canceled by the administration staff? This is a question asked by many buyers who are faced with this problem. And you just need to wait for a refund for the paid goods. In principle, the site is configured so that buyer protection works well. Therefore, the money will be returned to the customer, but within the established time frame.
Will money be refunded for a canceled order, when and where?
So, if you cancel an order on Aliexpress, then the question of whether the money will be returned is a definite answer, yes! The supplier does not receive the customer's money until the latter confirms that he has received the package and is satisfied with the goods sent. If you have already made the payment, but have changed your mind about purchasing the product, you can safely cancel the order while waiting for delivery. You just need to wait for confirmation from the supplier after this.
Therefore, if you canceled an order on Aliexpress, then you should be interested in when the money will be returned. And the funds arrive to the customer from 3 to 20 days. This period depends on the chosen payment method. As a rule, users note that the average refund period is 5-7 business days.
Buyers also note that money is transferred to virtual accounts faster than to card accounts. Money from the Internet site is returned only to where you transferred it from - to, and, etc.
Sometimes it happens that you cancel an order on Aliexpress, but the money is not returned. Most likely, too little time has passed. To be absolutely sure that the money will be returned, you need to monitor the information that is visible in your personal account in the “Payment” tab. The date on which the funds were transferred is indicated here.
But this date does not mean that the money has already arrived in your account - it indicates that the funds have been sent. And the transfer can take several days or weeks, which is related to the activities of the payment system or bank. But if within 10 working days from the specified date there is no money in your account, then it is better to contact Aliexpress user support to find out the situation.
Now you know when the money will arrive if you cancel your order on Aliexpress. But it is also important to take into account some difficulties that may arise when canceling an order.
What problems are possible when canceling an order?
The supplier is not always able to confirm the cancellation. This happens when he has already sent the package to the customer. However, the supplier does not always act honestly - in order not to confirm the cancellation of the order, he may provide the track number of a parcel that he did not send at all or sent to some other buyer.
In this case, the customer must request a scan of the postal notice or other documents confirming the honesty of the supplier. If the merchant does not provide the necessary documents to confirm the shipment of the goods, then he is lying and you can safely file a complaint with the site administration.
If the seller sends the buyer the track number of the “left” parcel, you can notice this while tracking the parcel. But in this case, it will no longer be possible to cancel the order, since the package has supposedly already been sent by the supplier. Therefore, here you will need to open a dispute and point out the fraudulent actions of the supplier. Let the site administration get involved and punish the negligent merchant if he really is engaged in dishonest transactions.
When the seller has not yet dispatched the order, the money will be returned to the customer automatically. At the same time, the site administration punishes the supplier with fines. Therefore, honest sellers try to quickly send the ordered goods to the buyer. In this situation, the buyer, having paid for the goods, can no longer change his mind and cancel the order, since the parcel is already sent to him.
How to cancel a paid order on Aliexpress
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In this case, the client will be charged the costs incurred for the delivery of the goods. The question of how to cancel an order in the Eldorado online store and return the money is also resolved on the official website. It is prescribed that on any day other than the day of delivery, the client can call the specified number and, pointing to the order number, do the following:
- change parameters - time, address;
- choose additional products to purchase or refuse some;
- cancel the application completely.
The money will be returned in accordance with the law within the prescribed period. If there were shipping costs, they will also be deducted. How to refuse a parcel at the post office with cash on delivery? Purchasing goods through cash on delivery is a very common practice for many online stores.
How to refuse a parcel by cash on delivery?
In this case, it is understood that the client pays for the parcel when it arrives by mail, that is, upon receipt. This scheme has its drawbacks, especially for an online store. One of them is the client’s refusal to purchase. There are two main ways to refuse a parcel by cash on delivery:
- come to the post office and write a written notification about your unwillingness to accept the products, you must also indicate the reasons for this;
- ignore the delivery notification, in this case, after the expiration of the specified period, usually a month, the parcel will be sent back.
However, it should be taken into account that refusal to pay for products does not relieve the consumer from financial responsibility for delivery.
That is, the online store has the right to demand recovery for losses incurred.
Is it possible to refuse ordered goods at the post office?
If, after inspection, it turns out that the product has a defect, a shortage or an unauthorized replacement, then the postal employee draws up a report, which is signed by the manager and the postal employee who opened the parcel, as well as by the addressee. Then the goods are returned to the receiving post office for delivery to the sender. Additional information To make sure that the seller did not commit a fraudulent act by sending a completely different product, many buyers open the parcel immediately after paying at the post office.
However, this will not help restore justice immediately, and the post office employees will not be able to accept a claim for cash on delivery. In this case, only contacting law enforcement agencies will help to identify the fact of fraud.
Is it possible to refuse goods ordered in an online store?
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Good afternoon I ordered a product from an online store, but the information from the seller was false. There is no feedback from them. The seller called and said that he would sue if I didn’t pick up the parcel before a certain date. Do I have the right to refuse a parcel that arrived in the mail? C.O.D.
refusal of parcel Collapse Victoria Dymova Support employee Pravoved.ru Similar questions have already been considered, try looking here:
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Lawyers' answers (3)
- All legal services in Moscow Termination of a loan agreement at the initiative of a Moscow bank from 10,000 rubles.
Refusal of parcels by cash on delivery
Important
Home/Returns and exchanges/Cash on delivery The increase in the number of purchases remotely, including via the Internet, is increasingly attracting buyers from all over the country. The main advantages for the client are an unlimited selection of products and loyal prices. But along with the growing popularity of online stores, the number of scammers who want to make money from gullible customers is also increasing.
Please note: This is why many customers prefer to make purchases using the cash on delivery service. This is due, first of all, to the fact that the customer insures himself against monetary losses arising after interaction with an unscrupulous seller.
Refusal to receive goods by mail ordered online
If information on the procedure and timing for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of delivery of the goods. Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The consumer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it.
- Nizhny Novgorod region.
- Novgorod region
- Novosibirsk region
- Omsk region
- Orenburg region
- Oryol region
- Penza region
- Perm region
- Primorsky Krai
- Pskov region
- Rostov region
- Ryazan region
- Samara region
- Saint Petersburg
- Saratov region
- Sakha (Yakutia) rep.
- Sakhalin region
- Sverdlovsk region.
- Sevastopol
- North Ossetia-Alania rep.
- Smolensk region
- Stavropol region
- Tambov region
- Tatarstan, rep.
- Tver region
- Tomsk region
- Tula region
- Tyva rep.
- Tyumen region
- Udmurt Republic
- Ulyanovsk region
- Khabarovsk region
- Khakassia rep.
- Khanty-Mansiysk Autonomous Region
I have received an order by mail, can I refuse it?
Before concluding a contract, the seller must provide the consumer with information about the basic consumer properties of the product, the address (location) of the seller, the place of manufacture of the product, the full brand name of the seller (manufacturer), the price and conditions for purchasing the product, its delivery, service life, expiration date and warranty period, the procedure for payment for the goods, as well as the period during which the offer to conclude a contract is valid. 3. At the time of delivery of the goods, the consumer must be provided in writing with information about the goods provided for in Article 10 of this Law, as well as information provided for in paragraph 4 of this article about the procedure and timing for returning the goods. 4. The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.
Info
For example, how to refuse a product on Aliexpress if it has already been paid for and shipped. This situation implies that the refusal can no longer be carried out. However, the law stipulates that upon receipt of the goods, the client can return it within a week.
Before payment, order cancellation is simple - if money is not paid within three weeks, the order is cancelled. Options for resolving the situation, how to refuse a Lamoda order if it should be delivered tomorrow, are prescribed on the official website, indicating the methods of communication. If the product has already been delivered or will be delivered in the near future, the customer can also refuse to receive it and apply for a refund.
That is, if the courier has already contacted you, you can indicate to him that you want to refuse the purchase. The notification and request for return is submitted to the online store itself.
Another significant advantage for the client is saving time on payment for goods, since it will coincide with the time of receipt. Please note: The only drawback of sending cash on delivery is the increase in the final cost of the goods. But in this way the buyer pays for his peace of mind.
On the other hand, the cash on delivery service is associated with certain risks for the seller, for example:
- when sending goods by cash on delivery, the seller has to wait until the client receives the parcel and pays for it;
- the lack of instant payment leads to a slowdown in cash flow;
- If the client refuses to pick up the parcel by cash on delivery, then the costs for sending the goods to the buyer and back will be borne by the seller.
Representatives of companies engaged in remote trading are aware of the risks and possible damage from the actions of unscrupulous clients.
Very often I am asked: if I cancel the order, will the money be returned to Aliexpress? Sometimes a person ordered an item, and then found the same one, but cheaper, or a completely different product from this category and thinks: how to cancel an order on Aliexpress after payment and get the money back? In fact, everything is very simple, and now I will tell you what ways out of this situation are.
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The first thing you need to understand and learn: the seller does not care about your problems, he wants to sell the goods and he will NEVER give you the money easily. Business is business.
But this does not mean that you cannot return the money; the Aliexpress website itself allows you to do this. But how difficult it will be depends on HOW QUICKLY YOU CHANGE YOUR MIND!
How to cancel an order on Aliexpress?
Let me show you everything clearly by ordering some product. Let it be these cactus seeds, they cost 10 cents.
I place an order as usual, but that’s not the point. As a result, you can see the paid item in my account:
As you can see, a CANCEL ORDER button has appeared opposite the order. This button will not be here forever, but only for a limited amount of time while the order is being processed. How many?
As you can see in the photo, a day is given to process the order, after which the REQUEST ORDER CANCELLATION button will disappear and then it will be impossible to cancel the order for Aliexpress after payment.
It’s hard for me to imagine how you need to slow down to think for a long time so that you don’t have enough time to think about it for a day, but this happens, since thousands of people ask this question. Maybe just carelessness?
After clicking the CANCEL ORDER button, you will see this frame asking why you want to cancel the order?
There are many options there, but you can simply write that you no longer need this product. If the seller did not answer your questions, or the product suddenly ran out, or the seller increased the cost of the order, or something else, then you can select the appropriate item. This will most likely not affect the return much. Although…
If I cancel an order on Aliexpress, how long will it take to get my money back?
You shouldn’t expect the money to be returned instantly; let’s click cancel now and see what they write to us.
As you can see, Returns may take up to 8 days, so before you order something, think a hundred times, do you need this thing? Although things can go much faster, it all depends on how quickly the seller responds. A little later I will unsubscribe, as it was in my case.
Is it possible to cancel an order and return money to Aliexpress if it is already on its way?
Here everything is much more complicated, you must understand that the seller cannot get on a plane and try to catch up with the parcel on the road 😉 But there is still an option to return the money for the product, AND THE PRODUCT ITSELF, too, of course.
To do this, we need to receive the goods and then open a dispute. I’ll show you an example of one of my goods that has not arrived yet. and select the item RETURN OF GOODS AND MONEY.
Return of goods and money means: The product does not meet my expectations and I want to send it back to the seller for a full refund. You may have to pay shipping costs.
That's what it says on AliExpress. When we select this item, we will be asked to further explain the reason for the refusal, write like this:
We write that it is a personal problem and that I ordered it by mistake. You also need to write down the refund amount and additionally write down why you want to cancel the order.
As can be seen from the inscription in the picture, the SELLER MUST AGREE TO A REFUND; if he refuses, your request may not be satisfied. To avoid this, you need to write to the seller in advance and tearfully promise him that you will buy another model of the product from him, you just made a mistake and now your life is broken and has lost all meaning.
ATTENTION! You will have to pay money for shipping the goods out of your own pocket!
Yes, canceling an order on Aliexpress after payment and returning the money when the goods have already been sent is not so easy, so Snickers Snea, don’t slow down, think a hundred times and order the goods once.
I think that I answered the question of returning money after payment in great detail, as you can see everything can be solved, although you may have to work hard. If you have any more questions, write in the comments, I always answer everyone...